F&B Assistant - Casual

Focus Hotels Management Limited; Southam CP; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Training & development

28 days holiday

Pension scheme

Discounted room rates

Incentives & rewards

Career progression

Job summary

Dallas Burston Polo Club in Warwickshire is hiring a front-of-house team member to service guests in the Bar and Restaurant. You will help prepare and serve to the highest standards and maintain health and safety and food hygiene practices.

You will rotate mise en place, keep areas clean, manage stock, and work with the team to deliver a memorable guest experience. A warm personality, commitment to service, and the ability to work under pressure are essential as you join a fast-paced,

Qualifications

• Warm and friendly personality
• Commitment to delivering high levels of customer service
• Ability to work under pressure

Responsibilities

• Serve guests in the Bar and Restaurant to high standards.
• Assist with setup and close-down of the Restaurant.
• Maintain cleanliness and hygiene across service areas.
• Ensure orders are taken accurately and delivered promptly.
• Rotate mise en place and manage stock with minimal waste.
• Report faults or defects and collaborate with the team.

Skills

Customer service

Teamwork

Hospitality mindset

Job description

Who are we

Newly opened Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41 bedroom luxurious hotel, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

You'll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent. You'll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you. You'll assist with running food and the preparation of sufficient mise en place.

• To be responsible for the service and wellbeing of our guests.


• To assist in the set up and closedown of the Restaurant.


• Ensure all orders are taken accurately and items are received in a timely manner.


• To support the team in ensuring the efficient, and effective running of the service.


• Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set.


• Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind.


• To keep your mise en place levels up to the required level whilst rotating stock.


• Be mindful of waste, always seek help to utilise all stock and minimise waste.


• Report any faults or defects as you see them.


• Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.


• Ensure that you are correctly dressed in your uniform.


• Maintain a professional working relationship with all departments in the hotel.

Key Requirements

• A warm and friendly personality


• Commitment to delivering high levels of customer service


• Good teamwork skills - we want work to be fun for all of our employees


• Have a genuine interest in providing hospitality to our customers


• To be able to work well under pressure (Hospitality is very fast paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)

Benefits

• Competitive salary


• Excellent on-going support, training and development


• 28 days holiday including Bank Holidays per annum


• Stakeholder Pension entitlement


• Discounted hotel room rates for you, your friends and family


• On-going incentives and rewards


• Opportunities for professional growth and development