Food and Beverage Supervisor

IXORA Hotel & Spa; Conwy; On-site; GBP 25,000 - 35,000; Full time

Job summary

IXORA Hotel & Spa is seeking a dedicated Food & Beverage Supervisor to lead our team and ensure exceptional customer service. This role involves supervising service delivery in a beautiful environment, where you will contribute to an extraordinary guest experience while managing operations effectively. Ideal candidates are energetic, self-motivated, and possess strong leadership qualities, with flexibility in working various shifts.

Benefits

Staff stays across the group

Service charge paid regularly

Uniform provided

Health Assured Employee Assistance Programme

Opportunity to develop

Training

Qualifications

• Solid experience in a customer-facing role.
• Energetic personality with strong communication skills.
• Ability to think on your feet in a fast-paced environment.

Responsibilities

• Supervise the food and beverage team to deliver optimal productivity and customer experience.
• Build relationships with guests and resolve any problems.
• Ensure food and drink products meet standard specifications.

Skills

Leadership

Communication

Flexibility

Teamwork

Education

First Aid at Work

Tools

Microsoft Word

Microsoft Excel

Job description

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IXORA Hotel and Spa opened in December 2024 which forms part of
Interesting Hotels Group, nestled in the breathtaking surroundings of
Snowdonia (Eryri) National
Park, IXORA Hotel & Spa is your modern sanctuary for leisure and
business alike. Surrounded by stunning panoramic mountain views and
serene natural beauty, we offer luxurious accommodations, onsite dining,
a fitness centre and tranquil Spa.

We are now looking for a Food & Beverage Supervisor who
shares our passion for hospitality, and world-class customer service.
We value hard working, positive team players who are committed to
delivering an incredible experience for our guests. Want to be part of
this new adventure? Take a look at the full job description below.

Job Purpose

As the Food and Beverage Supervisor you will supervise your team to ensure the delivery of optimal productivity, customer experience and income performance. Ensuring the team provides a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

Main Duties and Responsibilities

• Ensure the team has the appropriate tools, training and equipment to deliver the products/ propositions consistently to the required standard
• Ensure that provision is made to maintain a clear understanding of requirements between the customer and operational groups
• Work with the Kitchen and F&B Leadership to ensure that customer expectations are exceeded and revenue optimised
• Ensure that all food and drink products are delivered to our customers fully meet the standard specification and that all food and liquor items meet the delivery specification and that no products are delivered to our customers that don’t meet this specification
• Ensure that both you and all customer facing team members are optimising the revenue opportunities in each customer interaction whilst meeting all productivity guidelines
• Ensure that all prescribed and designed process, systems and standards are maintained
• Build relationships and rapport with guests and resolve any guest problems
• Lead from the front during service periods; coach and encourage others
• Maintain consistent and robust security related to stock, cash, equipment and ensure all standard department procedures are fully adhered to

Key Skills / Experience Requirements

• Leadership – The ability to envision possibilities, contribute to high performing teams, and Solid experience in a customer facing role
• Ambitious, determined, self-motivated with a can-do attitude
• Energetic personality with strong communication skills
• Ability to think on your feet in a fast-paced environment
• Friendly, polite and a team player
• Flexibility to work a range of shifts between 7:00am and 11pm over 7 days per week
• Excellent verbal and written skills in English
• Full, valid driver’s license
• A good work ethic
• Able to keep calm in a crisis

Preferred Qualification

• Understanding of Microsoft Word and Excel
• Experience as a supervisor within Food and Beverage
• First Aid at Work

‘What’s in it for me?’ I hear you ask

• Staff stays across the group
  
• Service charge paid regularly
• Uniform provided
• Health Assured Employee Assistance Programme
• Opportunity to develop
  
• Training

Additional Information

• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies