Food and Beverage Manager

Park Plaza; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

30 days holiday

Two free meals per day

Discounted hotel rates

Family & friends discounts

Career development programmes

Job summary

Park Plaza Riverbank London is seeking a Food & Beverage Manager to lead the day-to-day F&B operations across multiple outlets, including the Chino Latino Restaurant & Bar, Breakfast service, Room Service and the River View Lounge. You will coach and motivate Outlet Managers to drive service excellence and business results.

The role requires hands-on leadership, strong commercial awareness and a passion for delivering outstanding guest experiences.

Qualifications

• Experience as a Food & Beverage Manager in a large, high-volume hotel.
• Inspirational, hands-on leadership with coaching skills.
• Strong commercial awareness with budgets and costs.
• Passion for delivering exceptional guest experiences.
• Values of Trust, Respect, Teamwork, Enthusiasm, Commitment and Care.

Responsibilities

• Lead day-to-day F&B operation across multiple outlets including Chino Latino Restaurant & Bar, Breakfast, Room Service and the River View Lounge.
• Coach, develop and motivate Outlet Managers and their teams.
• Monitor guest feedback, trends and market insights to drive continuous improvement.
• Manage departmental budgets, costs, labour and contractor spend.
• Collaborate with hotel departments to ensure seamless guest journeys while maintaining high standards of quality, cleanliness, health and safety.
• Take a visible leadership role across all outlets, proactively resolving issues and driving performance.

Skills

Leadership

Budget management

Guest experience

Team development

High-volume operations

Job description

Join us as a Food & Beverage Manager and lead the delivery of exceptional dining experiences across multiple outlets at Park Plaza Riverbank London, supporting one of our largest and busiest hotel operations with 645 bedrooms.

Park Plaza is an upper upscale, contemporary hotel brand where modern city-centre hotels and authentic service come together to create memorable moments.

Key Responsibilities As Our Food & Beverage Manager

• Lead the day-to-day Food & Beverage operation, including Chino Latino Restaurant & Bar, Breakfast, Room Service and the River View Lounge, ensuring exceptional guest experiences and service standards.
• Coach, develop and motivate Outlet Managers and their teams, creating a high-performing culture focused on engagement, service excellence and results.
• Monitor guest feedback, trends and market insights to drive continuous improvement and enhance the guest experience.
• Manage departmental budgets, costs, labour and contractor spend, ensuring strong commercial performance and operational efficiency.
• Work collaboratively with hotel departments to ensure seamless guest journeys while maintaining the highest standards of quality, cleanliness, health and safety.
• Take a visible leadership role across all outlets, proactively resolving issues, driving performance and ensuring guest and employee satisfaction.

Meetings & Events operates as a separate department and is not within the scope of the Food & Beverage Manager's responsibilities.

About You

• Have several years' experience as a Food & Beverage Manager within a large, high-volume hotel environment, with a proven track record of successfully leading multiple outlets and teams.
• Be an inspirational and hands-on leader with a proven ability to coach, develop and motivate teams.
• Demonstrate strong commercial awareness and experience managing budgets, costs and operational performance.
• Be passionate about delivering exceptional guest experiences and exceeding expectations.
• Share our values of Trust, Respect, Teamwork, Enthusiasm, Commitment and Care.

Your Benefits

• Salary: Highly competitive plus performance-based bonus
• Start with 30 days holiday per year (pro-rata) - incl. bank holidays
• Two free meals per day
• Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
• Recommend a friend bonus - up to £750
• Travel season ticket loans
• Vitality at work - health & wellbeing platform, incl. great gym discounts
• 24/7 access to our Employee Assistance Programme
• Ride to Work Scheme
• BenefitHub - Discounted prices at hundreds of major retailers
• Free uniform dry cleaning
• Free financial and mortgage advice
• Extensive career development programmes

And more...

At Park Plaza, individuality is valued, development is encouraged and authentic service comes naturally.

We celebrate diversity, champion inclusion and provide equal opportunities for all, welcoming applications from every background.

Park Plaza. Be part of it.