Food and Beverage Associate

The Celtic Collection; Cardiff; On-site; GBP 14,000 - 21,000; Full time

Job summary

The Celtic Collection is hiring Breakfast Food & Beverage Associates for The Parkgate Hotel in Cardiff. Join our breakfast team to deliver warm, professional service as guests begin their day, with a focus on hospitality and guest satisfaction.

The role is full-time, 37.5 hours weekly at £12.72 per hour plus benefits. Early morning shifts, weekends and bank holidays are required. Prior hospitality experience is welcome but training is provided.

Qualifications

• Genuine passion for outstanding customer service.
• Warm, friendly and welcoming personality.
• Excellent communication skills and confidence when interacting with guests.
• Ability to work efficiently as part of a busy team.
• Availability to work early morning shifts, including weekends and bank holidays.
• Hospitality experience is beneficial but not essential; full training provided.

Responsibilities

• Deliver exceptional breakfast service to hotel guests each morning.
• Create a welcoming atmosphere with warm greetings.
• Assist guests with menu choices, dietary requirements and allergen information.
• Maintain tables, service areas and dining spaces to high standards.
• Work closely with kitchen and front-of-house colleagues for a seamless guest experience.
• Support colleagues to maintain a safe, clean and organized working environment.
• Help set up and prepare the restaurant ahead of service for a successful breakfast operation.

Skills

Customer service

Friendly personality

Communication

Teamwork

Early mornings

Hospitality training

Job description

Job Title – Breakfast Food & Beverage Associate

Department – Food & Beverage

Contract Type – Full Time Permanent

Rate of Pay – £12.72 per hour plus benefits

Hours – 37.5 hours per week

Location – The Parkgate Hotel, Cardiff

Overview

Start your day in one of Cardiff's most iconic luxury hotels. Join the 'Greatest Story in Hospitality' by becoming one of our Food & Beverage Hospitality Heroes at The Parkgate Hotel. We are looking for enthusiastic and personable individuals to join our breakfast team, creating memorable experiences for guests from the very start of their day. Whether guests are enjoying a leisurely city break, preparing for a busy business meeting, or refuelling after a memorable stay, you'll play an important role in delivering exceptional service with warmth, energy and professionalism. If you thrive in a fast-paced environment, enjoy meeting new people and take pride in exceeding expectations, we'd love to hear from you.

Our Ideal Hero Will Have

• A genuine passion for providing outstanding customer service
• A warm, friendly and welcoming personality
• Excellent communication skills and confidence when interacting with guests
• The ability to work efficiently as part of a busy team
• Availability to work early morning shifts, including weekends and bank holidays
• Previous hospitality experience is beneficial but not essential, as full training will be provided

Implementing Our 'Yes, We Can' Philosophy, You Will

• Deliver exceptional breakfast service to hotel guests each morning
• Create a welcoming atmosphere and ensure every guest receives a warm and professional greeting
• Assist guests with menu choices, dietary requirements and allergen information
• Ensure tables, service areas and dining spaces are maintained to the highest standards
• Work closely with kitchen and front-of-house colleagues to provide a seamless guest experience
• Support colleagues in creating a safe, clean and organised working environment
• Help set up and prepare the restaurant ahead of service, ensuring everything is ready for a successful breakfast operation

Be Recognised and Rewarded

As one of our Hospitality Heroes, you will receive a host of company benefits including:

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Grow With Us

As a Celtic Collection employee, you will be able to say:

• I am equipped, trained and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it every day

Recruitment Info

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.