Food and Beverage Assistant

Peoplebank; United Kingdom; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Training & development

Extra birthday holiday

EarlyPay

Cycle to work

Health & wellbeing service

Life assurance

Volunteer day

Discount hub

50% off meals & spa

Discounted hotel stays

Job summary

The Ickworth, part of Luxury Family Hotels, is seeking a Food & Beverage Assistant to join our team at this historic Suffolk retreat. This is a permanent role at 40 hours per week, including weekends, with a starter hourly rate of £12.71 plus a generous service charge and benefits.

You'll work with our kitchen team to deliver exceptional LFH service, create memorable guest experiences, and uphold high standards of cleanliness and safety.

Qualifications

• Previous hospitality experience preferred but not essential.
• Positive attitude with a passion for customer service.
• Excellent communication and teamwork.
• Flexible for weekend and holiday shifts.
• Commitment to cleanliness, hygiene and professionalism.

Responsibilities

• Support LFH service with kitchen team to deliver great guest service.
• Create memorable guest experiences and engage with guests.
• Ensure safe dining by understanding menu and allergens.
• Maintain cleanliness and hygiene in F&B areas per health and safety rules.

Skills

Customer service

Teamwork

Communication skills

Flexibility

Hygiene standards

Job description

Contract: Permanent
Salary: £12.71 per hour plus generous service charge and great benefits

The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join our team as Food & Beverage Assistant and play your part in shaping the future of this much-loved Suffolk retreat.

This is a permanent positions at 40 hours per week (including weekends), with an hourly rate of £12.71, plus generous service charge and benefits.

Key Responsibilities:

• Support and deliver a fantastic LFH Service: You will work together, alongside the kitchen team to deliver fantastic service to our guests.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests - especially the littlest ones!
• Ensure a safe dining experience: You will endeavour to be diligent and knowledgeable of all our menu offerings and understanding allergens to keep our guests safe.
• Maintain cleanliness and hygiene standards in all food and beverage areas: adhering to health and safety regulations.

What we need from you:

• Previous experience in a similar role within the hospitality industry is preferred but not essential.
• A positive attitude with a genuine passion for delivering outstanding customer service.
• Excellent communication skills and the ability to work effectively within a team environment.
• Flexibility to work various shifts, including weekends and holidays, to meet the demands of our busy hotel.
• A commitment to upholding the highest standards of cleanliness, hygiene, and professionalism at all times.

Why work with us?

• Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams' development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day's holiday for your birthday
• EarlyPay - Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service - Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub - Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is entering a remarkable new era following an exciting refurbishment, thoughtfully designed to celebrate both its heritage and its future. Set within the breathtaking Suffolk countryside, this iconic hotel, surrounded by sweeping parkland and rich history, has been carefully refreshed to create even more memorable experiences for modern family escapes.
As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful moments for every generation, combining warm hospitality, thoughtful touches, and spaces where families can truly reconnect and unwind.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.