Receptionist

The Ickworth; Bury St Edmunds; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Training and development

Birthday day off

Early Pay

Cycle to work

Help@Hand

Life Assurance

Maternity/Paternity packages

Volunteer day

LFH Benefit Hub

50% off Food & Spa

Discounted hotel stays

Job summary

The Ickworth is seeking a Receptionist to be the welcoming face of the Suffolk retreat. You will greet guests, handle check-in/out, provide local information, and support guests throughout their stay.

As part of Luxury Family Hotels, this permanent 40-hour week role includes a £26,437 annual salary, service charge, and a strong benefits package. Training and development are central to LFH’s culture.

Qualifications

• Prev. experience with Opera PMS is beneficial.
• Charisma and a passion for outstanding guest service.
• Flexible and adaptable to guest needs.
• Collaborative across departments.
• Excellent communication and professional demeanor.
• Willingness to go the extra mile for guests.

Responsibilities

• Welcoming guests and conducting check-in/out with a personable welcome.
• Assist guests with enquiries, resolving issues promptly.
• Manage reservations and coordinate with departments.
• Create memorable experiences and build guest relationships.

Skills

Opera PMS

Charisma

Flexibility

Team collaboration

Communication

Professional appearance

Guest service

Job description

About Us:

The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join us as a Receptionist and play your part in shaping the future of this much-loved Suffolk retreat.

Role overview:

As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area.

This a permanent role, at 40 hours per week over 5 days (including weekends), with an annual salary of £26,437, plus service charge and a brilliant benefit package.

Responsibilities:

• Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
• Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
• Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests.

To succeed in this role we are looking for:

• Previous experience working with Opera - would be beneficial
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Flexibility to adapt to changing situations and guest needs.
• Ability to work collaboratively with colleagues across different departments.
• Ability to maintain a professional appearance and demeanour.
• Excellent communication and interpersonal skills.
• Positive attitude and a willingness to go the extra mile for guest satisfaction.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is entering a remarkable new era following an exciting refurbishment, thoughtfully designed to celebrate both its heritage and its future. Set within the breathtaking Suffolk countryside, this iconic hotel, surrounded by sweeping parkland and rich history, has been carefully refreshed to create even more memorable experiences for modern family escapes.
As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful moments for every generation, combining warm hospitality, thoughtful touches, and spaces where families can truly reconnect and unwind.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.