Food and Beverage Assistant

SLG-Food & Beverage; Horley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Discounts at Arora Hotels

Food and beverage discounts

Life assurance scheme

Employee assistance programme

Job summary

Sofitel London Gatwick is seeking a Food and Beverage Assistant to warmly serve guests, upsell offerings, and ensure a memorable dining experience. The role emphasizes guest engagement, accuracy in payment, and maintaining a pristine service area within a luxury hotel setting.

Ideal candidates will thrive in a fast-paced environment, possess excellent communication skills, and present a professional image. Benefits include meals on duty, uniform care, and employee discounts across Arora Hotels

Qualifications

• Excellent communication skills are essential.
• Team player with a positive attitude.
• Maintain a professional appearance and demeanor.
• Comfortable in a fast-paced, guest-focused environment.

Responsibilities

• Serve food and drinks in assigned outlets in a friendly and timely manner.
• Listen to guest needs and build rapport.
• Make knowledgeable suggestions on food and drinks.
• Raise bills and take payment.
• Clear and reset tables.

Skills

Excellent communication skills

Team player

Professional appearance

Ability to work in fast-paced env

Job description

Salary – £ 26,520 Plus Tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

A bit about what you will do...

Food and Beverage Assistants embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

More about you...

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.