Food and Beverage Assistant

Luxury Family Hotels; England; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Training & development

Birthday day off

EarlyPay

Cycle to work

Wellbeing support

Life assurance

Maternity/Paternity packages

Volunteer day

Staff discounts

Hotel stays discount

Job summary

The Ickworth, part of Luxury Family Hotels, is seeking a Food & Beverage Assistant to join the team. This permanent role supports the kitchen in delivering exceptional service to guests, including families, and helps create lasting memories in a refurbished Suffolk retreat.

You will work 40 hours per week, including weekends, at £12.71 per hour plus generous service charge and benefits. Relevant hospitality experience is preferred, with a focus on teamwork and customer care.

Qualifications

• Previous experience in a similar role within hospitality is preferred but not essential.
• Positive attitude with a genuine passion for delivering outstanding customer service.
• Excellent communication skills and ability to work effectively within a team.
• Flexibility to work weekends and holidays to meet the hotel's needs.

Responsibilities

• Support and deliver LFH service with the kitchen team to guests.
• Create memorable guest experiences and build relationships with guests, including families.
• Ensure safe dining by understanding allergens and menu offerings.
• Maintain cleanliness and hygiene standards across all food & beverage areas.

Skills

Hospitality experience

Teamwork

Customer service

Communication

Job description

Contract: Permanent
Salary: £12.71 per hour plus generous service charge and great benefits

The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join our team as Food & Beverage Assistant and play your part in shaping the future of this much-loved Suffolk retreat.

This is a permanent positions at 40 hours per week (including weekends), with an hourly rate of £12.71, plus generous service charge and benefits.

Key Responsibilities:

• Support and deliver a fantastic LFH Service: You will work together, alongside the kitchen team to deliver fantastic service to our guests.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!
• Ensure a safe dining experience: You will endeavour to be diligent and knowledgeable of all our menu offerings and understanding allergens to keep our guests safe.
• Maintain cleanliness and hygiene standards in all food and beverage areas: adhering to health and safety regulations.

What we need from you:

• Previous experience in a similar role within the hospitality industry is preferred but not essential.
• A positive attitude with a genuine passion for delivering outstanding customer service.
• Excellent communication skills and the ability to work effectively within a team environment.
• Flexibility to work various shifts, including weekends and holidays, to meet the demands of our busy hotel.
• A commitment to upholding the highest standards of cleanliness, hygiene, and professionalism at all times.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is entering a remarkable new era following an exciting refurbishment, thoughtfully designed to celebrate both its heritage and its future. Set within the breathtaking Suffolk countryside, this iconic hotel, surrounded by sweeping parkland and rich history, has been carefully refreshed to create even more memorable experiences for modern family escapes.
As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful moments for every generation, combining warm hospitality, thoughtful touches, and spaces where families can truly reconnect and unwind.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.