FOH Team Member

Shark Club UK; Sheffield; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Tavern on the Quays in Sheffield is looking for a friendly Front of House team member to welcome guests, take orders, and ensure every visit is memorable.

You will deliver food and beverages, keep the dining area clean, handle guest inquiries, and work closely with a busy team, including evenings and weekends as required.

Qualifications

• Experience in customer-facing roles, preferably hospitality.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Take orders accurately and ensure timely delivery of food and drinks.
• Maintain front-of-house cleanliness and organisation.
• Assist guests with inquiries and resolve issues promptly.
• Collaborate with team to handle peak periods.

Skills

Customer service

Communication

Teamwork

Tools

POS systems

Job description

Join the vibrant team at The Tavern on the Quays as you embark on an exciting journey in the hospitality industry. In this dynamic environment, you will be the face of our establishment, ensuring every guest has a memorable experience.

Key Responsibilities

• Welcome and engage with guests, providing exceptional customer service.
• Take orders accurately and efficiently, ensuring timely delivery of food and beverages.
• Maintain cleanliness and organisation of the front of house area.
• Assist in managing guest inquiries and resolving any issues promptly.
• Collaborate with team members to ensure smooth operations during busy periods.

Requirements

• Previous experience in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and a positive attitude.

Nice to have

• Knowledge of food and beverage offerings.
• Experience with point of sale systems.
• Flexibility to work evenings and weekends as required.