Foh Team Member

Sussex Inns; Camberley; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Employee discount

Job summary

Sussex Inns in the United Kingdom is seeking a friendly Front of House team member to provide outstanding customer service and ensure a welcoming dining experience for every guest.

You will greet customers, take orders, handle payments with the POS system, and work with a cohesive team in a fast-paced environment. Flexibility with hours (full-time, part-time, zero-hour) and weekend availability is required; an employee discount is available as a perk.

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bar tending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Customer service

Communication

Attention to detail

Multitasking

Interpersonal skills

Problem solving

Tools

POS system

Job description

Job Overview: We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• - Greet customers and offer a hospitable experience for the entirety of their stay.
• - Process customer transactions accurately and efficiently using the point-of-sale system.
• - Take food and drink orders confidently.
• - Handle customer complaints or concerns in a professional and courteous manner.
• - Collaborate with other team members to ensure smooth service.

Experience

• - Previous experience in a customer service role is preferred
• - Knowledge of hospitality industry is a plus
• - Familiarity with bar tending is beneficial
• - Understanding of food safety regulations is desirable

Skills

• - Excellent communication and interpersonal skills
• - Strong attention to detail
• - Ability to multitask and work efficiently in a fast-paced environment
• - Friendly and approachable demeanor with a customer-centric mindset
• - Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Part-time, zero-hour contract

Benefits - Employee discount

Expected hours: 16-30 per week

Additional pay:

• Tips

Schedule:

• Monday
  to Sunday
• Weekend
  availability is a must