F&B Team Member

Ibis; Luton; On-site; GBP 12,000 - 18,000; Full time

Job summary

Ibis in Luton is seeking a motivated bartender to support our Restaurant and Bar team, delivering efficient, engaging service and upholding high beverage quality standards while representing the hotel's image with professionalism.

You will welcome guests, prepare a wide range of cocktails and coffees, stock the bar, take payments and handle guest needs in a fast-paced environment, all while communicating clearly in English and promoting hotel facilities.

Qualifications

• Previous experience as a bartender within hotels or service-based industry is required.
• Sense of urgency.
• Yes, yes, yes mentality.
• Can do attitude.
• Have a genuine passion for food and beverage.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Responsibilities

• Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
• Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
• Communicating proficiently in English (spoken and written) with guests
• Preparing and serving a wide range of cocktails and coffees
• Good knowledge of our products
• Take responsibility for your designated section and station
• Ensuring that the F&B area remains well stocked at all times
• Receiving and processing customers’ payments
• Maintaining hygienic food service techniques during service
• Cleaning and sanitizing tables
• Taking a positive problem-solving approach to guest problems and concerns
• Actively selling and promoting hotel facilities and services

Skills

Bartending

Guest service

Communication in English

Teamwork

Upselling

Job description

Job Description

You will support the seamless running of our Restaurant and Bar, by providing a highly efficient and effective service. You will be responsible for ensuring the quality, consistency and delivery of all beverages whilst delivering an Engaging, Dynamic Guest Experience.

MAIN RESPONSIBILITIES

• Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
• Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
• Communicating proficiently in English (spoken and written) with guests
• Preparing and serving a wide range of cocktails and coffees
• Good knowledge of our products
• Take responsibility for your designated section and station
• Ensuring that the F&B area remains well stocked at all times
• Receiving and processing customers’ payments
• Maintaining hygienic food service techniques during service
• Cleaning and sanitizing tables
• Taking a positive problem-solving approach to guest problems and concerns
• Actively selling and promoting hotel facilities and services

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

A bit about you:

Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.

Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.

Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.

Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.

Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.

Qualifications

To be successful in this role we ask that you have:

• Previous experience as a bartender within hotels or service-based industry is required.
• Sense of urgency.
• Yes, yes, yes mentality.
• Can do attitude.
• Have a genuine passion for food and beverage.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team