FOH Team Member

Charles Wells; Cambridge; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

28 days holiday

Company Pension scheme

Retail and beer discounts

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

Career development programme

30% dining discount of all managed HOU

Job summary

The Salisbury Arms on Tenison Road in Cambridge is seeking friendly Front of House staff to deliver exceptional customer experiences and a great food and drink offer. You will drive the customer journey, take orders, and collaborate with the kitchen to maintain high service standards.

We offer a competitive hourly rate of 10.50–12.71 GBP plus tips, 28 days holiday, a pension scheme, discounts on food and drinks, and a supportive team culture with strong opportunities for career growth.

Qualifications

• Previous front of house experience in hospitality or customer facing environments.

Responsibilities

• Take responsibility for the customer journey and ensure an excellent experience.
• Take accurate orders and work closely with kitchen staff.
• Ensure payments and receipts are correct.
• Confidently recommend menu and drinks offerings.
• Observe service standards and report incidents or issues.
• Be a supportive and proactive team member.

Skills

Customer service

Teamwork

Hospitality

Job description

Company Description

Standing proud on Tenison Road and just 5 minutes walk from the train station; I’d guess you’d call us one big happy family who are always here when you want a drink or a bite to eat. The Salisbury Arms is a neighbourhood hangout serving up freshly made artisan pizzas, bubbling pots of comfort food and seriously tasty beers!

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front Of House Duties Include

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us

We Will Offer You a Great Package

• 10.50 - £12.71 p/h + tips
• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!