FOH Team Member

The Selsey Arms; West Dean; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Selsey Arms in West Dean, United Kingdom, is seeking a friendly Front of House team member to deliver excellent customer service in a fast-paced pub environment. You will greet guests, take orders, handle payments, and collaborate with colleagues to ensure a welcoming experience.

Ideal candidates have strong communication skills, a customer-centric attitude, and a basic understanding of food safety. Training is provided, with opportunities to progress within an independent, community-focused

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bar tending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Multitasking

Customer-centric mindset

Job description

Job Overview

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Experience

• Previous experience in a customer service role is preferred
• Knowledge of hospitality industry is a plus
• Familiarity with bar tending is beneficial
• Understanding of food safety regulations is desirable

Skills

• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Friendly and approachable demeanor with a customer-centric mindset
• Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types

Full-time, Part-time, zero-hour contract

Benefits

• Employee discount

Expected hours

16-40 per week

Additional pay

• Tips

Schedule

• Monday to Friday
• Weekend availability is a must

Compensation

To be discussed