FOH Team Member

Charles Wells; Rugby; On-site; GBP 11,000 - 17,000; Part time

Benefits offered by this job

Tips

Holiday entitlement

Pension scheme

Discounts on beer and food

Refer a friend bonus

Employee assistance

Career development

Dining discounts

Job summary

The Bear in Bilton village is seeking talented Front of House staff to deliver an exceptional customer experience and a mouth-watering food offering.

Join a busy pub environment on the edge of a vibrant community with a supportive team, competitive pay, and plenty of perks. This role offers a chance to grow and thrive with us.

Qualifications

• Previous front of house experience in hospitality or customer-facing roles.
• Enthusiasm and passion for food and beer.
• Excellent customer service and teamwork in fast-paced environments.
• Ambitious individual keen to develop your career with us.
• Role is for over 18 due to sale of alcohol.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service and standards and reporting any incidents or issues.
• Being a supportive and proactive team member.

Skills

Front of House experience

Customer service

Teamwork

Beer knowledge

Ambitious

Job description

Company Description

The Bear is a modern community pub on the edge of Bilton village and is at the heart of the new residential development. The site recently reopened after a transformational refurbishment to bring local residents an exciting new look and feel, combined with a unique dining and drink offer.

Company Description

The Bear is a modern community pub on the edge of Bilton village and is at the heart of the new residential development. The site recently reopened after a transformational refurbishment to bring local residents an exciting new look and feel, combined with a unique dining and drink offer.

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front Of House Duties Include

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us
• This role is for over 18s due to the need to sell alcohol

Other information

We Will Offer You a Great Package

• £8.80 - £12.71 p/h + tips
• Up to 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!