FOH Team Member

Charles Wells; Bedford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Discounts on beer and retail

Food on shift 50%

Refer a friend bonus

Employee assistance programme

Benefits portal

Career development programme

Dining discount across managed houses

Job summary

Brewpoint in Bedford is seeking motivated Front of House staff to deliver an exceptional customer experience and mouth-watering food offering. You will manage the customer journey, take orders, and work closely with the kitchen while promoting menus and drinks.

Join a lively team with a passion for beer and hospitality. The role offers a great package including pension, discounts, and career development opportunities in a dynamic venue setting.

Qualifications

• Experience in hospitality or customer-facing roles.
• Enthusiasm and passion for food and beer.
• Strong customer service and teamwork in fast-paced environments.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service and standards and reporting any incidents or issues.
• Being a supportive and proactive team member.

Skills

Front of House

Customer service

Teamwork

Career growth

Job description

Company Description

Brewpoint!!!! Built on 5 generations of craft, has become Bedford’s predominate destination for drinkers and diners. Incorporating a bar, restaurant, brewery & tap room, shop and events space, allowing our guests to be able to experience exceptional modern beer and beyond!

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front Of House Duties Include

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us

We Will Offer You a Great Package

• 10.50 - £12.71 p/h + tips
• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!