FOH Team Member

Charles Wells; Hitchin; On-site; GBP 1,446,000 - 1,751,000; Full time

Benefits offered by this job

Hourly pay 10.50–12.71 GBP

28 days holiday

Company pension

Beer discounts

50% off food on shift

Refer a friend bonus

Employee Assistance programme

Benefits portal

Career development

Dining discount 30%

Job summary

The Radcliffe Arms in Hitchin is recruiting friendly Front of House staff to deliver an exceptional customer experience and a mouth-watering food offering. You will take accurate orders, assist the kitchen, handle payments and help drive great service.

We offer a great package including hourly pay of 10.50–12.71 GBP, 28 days holiday, a company pension, beer discounts and 50% off food on shift, plus a supportive team and career development opportunities.

Qualifications

• Previous experience working front of house in a hospitality or customer facing environment.
• Enthusiasm and passion for food and beer.
• The ability to deliver excellent customer service and great teamwork in a fast paced and pressurised environment.
• A result driven and ambitious individual keen to develop your career and grow with us

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Skills

FOH experience

Customer service

Teamwork

Ambitious growth

Job description

Company Description

At the heart of Hitchin, The Radcliffe Arms is your local for great food, great drinks, live sport and good times shared. Fresh from a stylish refurbishment, we’ve reimagined the pub as a vibrant social hub, bringing together relaxed brunches, premium drinks, interactive darts and unforgettable match days under one roof.

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front Of House Duties Include

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us

We Will Offer You a Great Package

• 10.50 - £12.71 p/h + tips
• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!