FNOL Claims Handler

JR United Kingdom; Manchester; On-site; GBP 27,000 - 45,000; Full time

Job summary

A leading law firm in Manchester is hiring Motor Claims Handlers to manage first notification of loss claims. Ideal candidates will have sales or claims management experience, and the role offers a fun work environment with excellent training and support. Additional benefits include bonuses, employee awards, and social events.

Benefits

Employee of the month awards

Lunches and treats in the office

A day off and a gift for your birthday

Free well-being and mental health support

Company-sponsored social events

Time off for your child's first day of school

No bank holiday work

Trips to races, golf days, food and drink outings

Long service bonuses

End-of-year awards evening

Additional holidays for excellent attendance

Qualifications

• Experience in sales or motor claims roles.
• Ability to identify customer needs.
• Skills in handling initial claims processes.

Responsibilities

• Handle claims at the first notification of loss stage.
• Upsell services such as hire cars and repairs.
• Provide excellent customer support.

Skills

Sales skills

Customer service

Communication

Job description

Motor Claims Handler – First Notification of Loss (X4 positions)

£27,600 basic salary + monthly bonuses, potentially reaching £45,000 per year

Location: Manchester City Centre

This role offers a fantastic mix of sales and motor enquiries, based in a leading law firm with over 20 years of experience in the legal sector.

The first word that comes to mind when describing this business is personalities!

It is a fun-loving team that works hard and celebrates successes. Enthusiasm, confidence, and bubbly personalities are ideal for fitting into this team. You will receive excellent management support, comprehensive training, and colleagues who may become lifelong friends.

We will consider applicants from sales backgrounds:

Even if you lack motor experience, your sales skills can be valuable in upselling services such as hire cars and vehicle repairs at our in-house garages across the UK.

The core aspect of sales here involves identifying customer needs—many customers have vehicle damage or may be undriveable, and your role is to offer the necessary services to help them get back on the road safely.

You will earn uncapped bonuses for every customer you refer to hire or repairs.

We will consider applicants from motor claims roles:

If you have experience handling claims at the first notification of loss stage, including gathering full details on vehicle damage, witnesses, passengers, fault, or non-fault situations, your skills will be highly relevant.

We are open to candidates from similar claims roles who have managed initial claims processes.

Both sales and claims management experience are valuable for this role, and we are considering applicants from either background.

Additional benefits include:

• Employee of the month awards
• Lunches and treats in the office
• A day off and a gift for your birthday
• Free well-being and mental health support
• Company-sponsored social events, including overnight stays
• Time off for your child's first day of school
• No bank holiday work
• Trips to races, golf days, food and drink outings, etc.
• Long service bonuses
• End-of-year awards evening for the entire company
• Additional holidays for excellent attendance

We have four positions available and are conducting interviews immediately.