Technical Claims Handler

Aon; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Aon seeks a Technical Claims Handler based in Leeds, working in a hybrid capacity. The role includes managing claims for commercial clients, ensuring timely progress and expert guidance throughout the claims process. Ideal candidates should possess strong organizational and communication skills, with experience in Cross Class Insurance Claims.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working environment

Qualifications

• Experience in handling Cross Class Insurance Claims, especially Property, CAR, and Casualty.
• Willingness to mentor junior team members.

Responsibilities

• Manage claims across a portfolio of commercial clients.
• Ensure timely processing and optimum claim conclusions.
• Provide expert guidance and support to clients.

Skills

Strong organisational skills

Outstanding interpersonal skills

Communication skills

Job description

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Are you a Technical Claims Handler with experience gained in handling UK commercial claims? Are you able to build strong, lasting relationships with clients and secure them the best possible claims outcomes? If so, then we have the perfect opportunity for you working on hybrid basis with an office base in Leeds.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About the role

As a Technical Claims Handler, you will be responsible for managing a varying range of claims across an allocated portfolio of commercial clients. Your role is key in ensuring all claims progress without delay and to the optimum conclusion. Responsibilities will include but are not limited to:

• Ensuring timely intimation of claims to relevant insurer(s), establishing applicable coverage, and assisting/supporting the client through any required disclosure or data gathering requirements.
• Co-ordinating claims from FNOL to settlement, advocating on behalf of the client ensuring their interests are protected throughout.
• Providing expert guidance, technical analysis, and support to clients to facilitate the smooth progression of claims.
• Liaising with insurers, loss adjusters and other stakeholders including internal servicing contacts
• Accurate management of electronic claim files, processing all correspondence and diaries within SLA
• Where required, attend claims review meetings, and produce claims experience reports, where required
• Supporting colleagues and internal stakeholders with technical referrals encompassing coverage or quantum queries

Skills and experience that will lead to success

• Experience of handling Cross Class Insurance Claims with an emphasis on the core classes of Property, CAR, Casualty and ideally some exposure to Product Liability. Financial Lines experience is highly beneficial but not essential to the role.
• Strong organisational skills
• A willingness to mentor and support junior members of the team.
• Outstanding interpersonal and communication skills both written and verbal.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!