Claims Handler

Horwich Farrelly; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic role at a leading law firm in Manchester as a Claims Handler, offering a chance to excel in claims management and customer support. The ideal candidate will bring effective communication, a strong customer service approach, and at least 12 months of experience in claims handling. This role promises opportunities for progression in a supportive and innovative environment.

Benefits

25 days’ annual leave, increasing with service

Company pension scheme

Enhanced parental leave

Electric Vehicle Scheme

Cycle to Work scheme

Life insurance and income protection

Employee Assistance Programme & Digital GP service

Season ticket loans

HF Discount Hub

Qualifications

• Minimum 12 months experience in claims handling.
• Experience managing a defendant or insurer caseload preferred.
• Involvement with MOJ and OIC Portals is advantageous.

Responsibilities

• Providing case management support on various claims.
• Managing new claim registrations and instructing suppliers.
• Communicating proactively with customers and colleagues.

Skills

Effective communication

Listening skills

Customer service

Empathy

Job description

At HF we do things differently. We recognise the value of our employees and understand that they set us apart from our competitors.

So, if you want to experience what life is like at HF, take a look at our Claims Handlervacancy within our Outsourced Solutions Department, where you will be providing case management support on a variety of claims on behalf of the UK’s leading insurers.

We are looking to hear from individuals who are based near to our Manchester, Liverpool, Leeds, Birmingham, Southampton, or London office's.

What will you be doing?

The Claims department plays a crucial role in our business, handling claims whilst striving for the best customer experience in the UK insurer market. You will deliver a first-class experience to customers to get their claims dealt with quickly and that requires the support of specially trained, compassionate humans like you when our customers need it the most!

A day in the life of the Claims Handler will be extremely varied, one day you could be helping a customer solve a problem. The next you could be using your amazing listening skills to ensure your customer receives the best advice.

Managing activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement, you will start by managing new claim registrations (– FNOL/First Notification of Loss of Motor claims/Third Party claims) ensuring that all new claims are registered in accordance with specific service level agreements.

Then instruct relevant suppliers/investigators at the outset of claim, validating policy cover, ensuring clauses, warranties and endorsements are considered, making an accurate liability assessment to manage customer expectations.

Throughout you will proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the most appropriate outcome, simultaneously managing insurer relationships to the highest standard.

What’s in it for you?

This is a real chance for you to shine and start a successful career in law. We have a strong reputation for developing and nurturing employees, there are many opportunities for progression for you to have a rewarding and prosperous career at HF!

What do I need?

Effective communication/listening skills, a can-do attitude and the ability to operate under pressure are key personal qualities that will enable success in this role. Customers typically only call insurers when they are at their most stressed and so being able to assist them in a clear, concise, friendly, and efficient way is paramount to providing the support they require.

Ideally, you will have a minimum of 12 months experience in a claim handling role, managing preferably a defendant or insurer caseload. Previous involvement using MOJ and OIC Portal's would be advantageous, but not essential.

Above all, high level customer service skills with an empathetic nature are critical factors for this role as we act for Insurers to lead the way in Customer Service and Cost Management.

This is what our Partner and Head of Outsourced Solutions, David, says about the role;

“As a continuously evolving, dynamic team, we proactively seek for our team members to grow and develop their skills both intrinsically within HF and extrinsically with clients to deliver better results. The HF approach is to support and empower teams to continue to build upon their existing skills, to work independently and take initiative handling their workload. We look forward to welcoming the successful candidate into our team; adding their knowledge and enthusiasm to our strong core.”

About HF

HF is one of the UK’s leading providers of legal and handling services to the insurance and commercial sectors. Established in 1969, the firmcurrently provides legal services to 12 of the UK’s 20 largest insurers in specialist areas such as Counter Fraud, Large & Catastrophic Injury, Motor, Disease, Casualty, Aviation, Recoveries, Costs and Credit Hire.

Over the past 5 years, HF has expanded rapidly, significantly investing in it's people and adding commercial services to our traditional insurance client base. .

We are an ambitious, independent, national law firm which genuinely does things differently with a forward-thinking innovative approach that's built around our clients' needs - not our own!

We’re always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you will have access to as part of our team:

• 25 days’ annual leave(in addition to public holidays), increasing to 30 days with service
• Company pension scheme
• Enhanced parental leave
• Electric Vehicle Scheme
• Cycle to Work scheme
• Life insurance and income protection
• Employee Assistance Programme & Digital GP service
• Season ticket loans
• HF Discount Hub

Sounds great! What next?

If HF feels like a place where you can belong, we'd love to learn more about you!

Once you've submitted an application the next steps of the process, if successful, you will be invited to a virtual interview.

As an equal opportunities’ employer, we're passionate about inclusive hiring approaches.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.