FM Senior Contract Manager

Facilitate Search Ltd; Southall; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Car allowance

Performance bonus

Job summary

Facilitate Search Ltd in West London is recruiting a Senior Contract Manager to lead a large-scale Total Facilities Management (TFM) contract.

You will own operational performance, commercial management, client relationships and the delivery of both Hard and Soft FM services, with P&L responsibility and senior stakeholder engagement. This is a high-visibility leadership role within a major FM provider.

Qualifications

• Experience in a senior Contract Manager/operational leadership role within Facilities Management.
• Experience managing large-scale TFM contracts.
• Experience overseeing both Hard and Soft FM service delivery.
• Demonstrable P&L management and commercial responsibility.
• Strong leadership skills with experience managing multidisciplinary teams.

Responsibilities

• Lead the operational and commercial delivery of a large-scale TFM contract.
• Oversee Hard and Soft FM services, ensuring high standards of service delivery.
• Manage contract budgets, P&L performance and commercial targets.
• Lead and develop operational management teams across the contract.
• Build and maintain strong relationships with senior client stakeholders.
• Ensure contractual KPIs, SLAs, statutory compliance and H&S standards are achieved.
• Drive continuous improvement, operational efficiencies and service excellence.

Skills

Leadership

P&L management

Client relationship management

Stakeholder management

H&S compliance

Job description

Senior Contract Manager - Total Facilities Management (TFM)

Location: West London

Salary: Up to £80,000 + Car Allowance + Bonus

Sector: Facilities Management

Contract: Permanent

The Opportunity

We are working with a leading UK Facilities Management provider who are looking to appoint an experienced Senior Contract Manager to oversee a large-scale Total Facilities Management (TFM) contract in West London.

This is a senior leadership opportunity with full responsibility for operational performance, commercial management, client relationships and the delivery of both Hard and Soft FM services.

Key Responsibilities

• Lead the operational and commercial delivery of a large-scale TFM contract.
• Oversee Hard and Soft FM services, ensuring high standards of service delivery.
• Manage contract budgets, P&L performance and commercial targets.
• Lead and develop operational management teams across the contract.
• Build and maintain strong relationships with senior client stakeholders.
• Ensure contractual KPIs, SLAs, statutory compliance and H&S standards are achieved.
• Drive continuous improvement, operational efficiencies and service excellence.

The Ideal Candidate

• Proven experience in a senior Contract Manager, Account Manager or operational leadership role within Facilities Management.
• Strong background managing large-scale TFM contracts.
• Experience overseeing both Hard and Soft FM service delivery.
• Demonstrable P&L management and commercial responsibility.
• Strong leadership skills with experience managing multidisciplinary teams.
• Excellent client relationship and stakeholder management skills.

Package

• Salary: Up to £80,000
• Car Allowance
• Performance-Related Bonus
• Permanent Position
• Opportunity to lead a high-profile TFM contract with an established FM provider