FM Helpdesk Lead - CAFM, Invoicing & Contracts

Pareto Facilities Management Ltd; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Pareto FM Group is recruiting for a site-based role in Nottingham to lead the helpdesk across six UK & Ireland sites. You’ll own the CAFM system, manage contract finance admin and ensure timely invoicing for services delivered.

You’ll supervise the Helpdesk Coordinator, drive data accuracy in CAFM, and provide regular reports and KPI evidence to the Technical Services Manager, while maintaining strong customer service throughout.

Qualifications

• Experience in an FM helpdesk or service coordination role, including supervising others.
• Strong customer service skills with the ability to manage expectations.
• Daily experience with a CAFM system and Excel for reporting.
• Experience with purchase orders, goods receipting, invoicing or cost reconciliations.
• Understanding of planned maintenance, compliance and asset management.

Responsibilities

• Lead the helpdesk, logging and triaging calls and emails.
• Dispatch work and keep requesters updated until resolution.
• Supervise a Helpdesk Coordinator and develop the team.
• Maintain accurate CAFM data in partnership with the Technical Services Manager.
• Produce weekly/monthly performance reports and KPI evidence.
• Handle quotes, approvals, POs, goods receipts and monthly invoices.

Skills

Customer service

Team supervision

Excel

Communication

Education

IWFM Level 3

AAT

Tools

Simpro

Planon

Sage Intacct

Job description

Pareto FM Group is recruiting for a site-based role in Nottingham to lead the helpdesk across six UK & Ireland sites. You’ll own the CAFM system, manage contract finance admin and ensure timely invoicing for services delivered.

You’ll supervise the Helpdesk Coordinator, drive data accuracy in CAFM, and provide regular reports and KPI evidence to the Technical Services Manager, while maintaining strong customer service throughout.