FM Coordinator

TClarke plc; East Midlands; On-site; GBP 23,000 - 30,000; Full time

Job summary

TClarke plc seeks an organised Facilities Administrator to support reactive, planned and quoted works. You will log jobs in the CAFM system, monitor progress to meet SLAs, and keep clients updated on their systems database.

The role involves coordinating engineers and subcontractors while maintaining accurate paperwork for client records. You will also liaise with engineers and regional gym managers for urgent needs, upload documents, and assist management with overdue reports and supplier

Qualifications

• Experience in facilities administration and client communication.
• Proven ability to manage multiple tasks with attention to detail.
• Proficient in Microsoft Office and CAFM software.

Responsibilities

• Log Reactive, Planned and Quoted Works in CAFM system.
• Monitor job status to meet SLAs and provide updates to clients.
• Schedule engineer labour and subcontractors and update diaries for timely completion.
• Communicate with engineers and regional gym managers for urgent requests.
• Collate and upload paperwork to client database in Coins CAFM system.
• Assist with overdue reports and chase suppliers to drive completion.
• Monitor emails and respond to client chases via email and phone.

Skills

Highly organised

Communication skills

Microsoft Office

Facilities Management experience

Administration experience

Multi-tasking

Customer service

CAFM systems experience

Tools

Coins CAFM system

Job description

Key Competencies

• Highly organised with meticulous attention to detail.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft office.
• Previous demonstratable experience within Facilities Management.
• Previous demonstratable administration experience.
• Ability to multi-task and communicate within a small team.
• Maintaining high customer service standards.

Key Tasks

• Logging all Reactive, Planned and Quoted Works jobs on Coins CAFM system.
• Monitoring jobs status to ensure SLAs are met.
• Providing updates to clients on client system database through to completion.
• Scheduling engineer labour and subcontractors, updating diaries to ensure timely completion of tasks.
• Liaising directly with engineers and regional gym managers for urgent reactive call outs.
• Collating and uploading paperwork to client database, completing on Coins.
• Assist management when required with overdue reports, chasing on suppliers and subcontractors to drive forward to completion.
• Monitoring emails, replying to client chases, and corresponding with suppliers via email and telephone.