Flow Room Shift Leader: Drive Live Warehouse Performance

FRASERS GROUP; Shirebrook; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group in Shirebrook is recruiting a Flow Room Shift Manager to lead live flow and ensure KPIs across the shift, including efficiency, availability and OEE. You will translate the daily plan into execution, manage incidents and coordinate with Operations, Engineering, IT and Planning.

You'll lead a team of Technicians and Senior Technicians, protect service delivery, and drive continuous improvement while maintaining safety and risk controls.

Qualifications

• Strong understanding of automated warehouse systems, operational flow and control systems.
• Proven experience leading and developing teams in a fast-paced, target-driven operational environment.
• Strong analytical, planning and problem-solving skills, with the ability to use data to identify root causes, prioritise actions and drive performance.
• Excellent communication and influencing skills, with the ability to build strong relationships across Operations, Engineering, IT and Planning.
• Resilient, proactive and results-focused, with the ability to take ownership and maintain control under operational pressure.
• Good IT skills, including Microsoft Office, with an understanding of Continuous Improvement.

Responsibilities

• Own live Flow Room performance across the shift, ensuring system availability, efficiency, OEE, service, accuracy and downtime KPIs are actively controlled and escalated where required.
• Lead the Flow Room shift team with clear expectations, coaching, engagement, accountability and capability building across Technicians, Senior Technicians and supporting roles.
• Translate the daily operational plan into a clear flow strategy, prioritising work, balancing labour and supporting Shift Operations and Section Managers to protect service delivery.
• Maintain forward visibility of volume, capacity, system constraints and operational risks, taking proactive action before they impact service.
• Lead operational incident management during the shift, ensuring issues are controlled, communicated and escalated at pace, with clear ownership, root cause understanding and corrective actions.
• Ensure a clear and structured shift handover, covering performance, open incidents, operational risks, outstanding actions and priorities for the incoming shift.
• Maintain visibility of the IT backlog and support consensus on priorities, including change activity, system improvements and new project requirements impacting Flow Room performance.

Skills

Automation systems

Team leadership

Data analysis

Communication

Problem solving

Critical thinking

Tools

IT tools

Job description

Frasers Group in Shirebrook is recruiting a Flow Room Shift Manager to lead live flow and ensure KPIs across the shift, including efficiency, availability and OEE. You will translate the daily plan into execution, manage incidents and coordinate with Operations, Engineering, IT and Planning.

You'll lead a team of Technicians and Senior Technicians, protect service delivery, and drive continuous improvement while maintaining safety and risk controls.