Flowroom Shift Manager

FRASERS GROUP; Shirebrook; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group in Shirebrook is recruiting a Flow Room Shift Manager to lead live flow and ensure KPIs across the shift, including efficiency, availability and OEE. You will translate the daily plan into execution, manage incidents and coordinate with Operations, Engineering, IT and Planning.

You'll lead a team of Technicians and Senior Technicians, protect service delivery, and drive continuous improvement while maintaining safety and risk controls.

Qualifications

• Strong understanding of automated warehouse systems, operational flow and control systems.
• Proven experience leading and developing teams in a fast-paced, target-driven operational environment.
• Strong analytical, planning and problem-solving skills, with the ability to use data to identify root causes, prioritise actions and drive performance.
• Excellent communication and influencing skills, with the ability to build strong relationships across Operations, Engineering, IT and Planning.
• Resilient, proactive and results-focused, with the ability to take ownership and maintain control under operational pressure.
• Good IT skills, including Microsoft Office, with an understanding of Continuous Improvement.

Responsibilities

• Own live Flow Room performance across the shift, ensuring system availability, efficiency, OEE, service, accuracy and downtime KPIs are actively controlled and escalated where required.
• Lead the Flow Room shift team with clear expectations, coaching, engagement, accountability and capability building across Technicians, Senior Technicians and supporting roles.
• Translate the daily operational plan into a clear flow strategy, prioritising work, balancing labour and supporting Shift Operations and Section Managers to protect service delivery.
• Maintain forward visibility of volume, capacity, system constraints and operational risks, taking proactive action before they impact service.
• Lead operational incident management during the shift, ensuring issues are controlled, communicated and escalated at pace, with clear ownership, root cause understanding and corrective actions.
• Ensure a clear and structured shift handover, covering performance, open incidents, operational risks, outstanding actions and priorities for the incoming shift.
• Maintain visibility of the IT backlog and support consensus on priorities, including change activity, system improvements and new project requirements impacting Flow Room performance.

Skills

Automation systems

Team leadership

Data analysis

Communication

Problem solving

Critical thinking

Tools

IT tools

Job description

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision

Our vision - we are building the planet's most admired and compelling brand ecosystem

Our purpose

Our purpose - we are elevating the lives of the many with access to the world's best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

The Role: The Flow Room Shift Manager is accountable for delivering safe, controlled and efficient system and product flow across the Shirebrook operation, ensuring the shift consistently achieves operational KPIs including efficiency, availability, OEE, service, accuracy and downtime control.

This is a critical leadership role within the Shirebrook Flow Room, responsible for translating the daily plan into operational execution, controlling live performance, escalating risk at pace and ensuring the right colleagues, relationships, standards and processes are in place to deliver the shift result.

The role leads the Flow Room shift team while working closely with warehouse operations, planning, engineering, IT, supervisors, section managers and senior stakeholders to maintain alignment, remove blockers and protect customer, commercial and colleague outcomes.

Key Responsibilities

• Own live Flow Room performance across the shift, ensuring system availability, efficiency, OEE, service, accuracy and downtime KPIs are actively controlled and escalated where required.
• Lead the Flow Room shift team with clear expectations, coaching, engagement, accountability and capability building across Technicians, Senior Technicians and supporting roles.
• Translate the daily operational plan into a clear flow strategy, prioritising work, balancing labour and supporting Shift Operations and Section Managers to protect service delivery.
• Maintain forward visibility of volume, capacity, system constraints and operational risks, taking proactive action before they impact service.
• Lead operational incident management during the shift, ensuring issues are controlled, communicated and escalated at pace, with clear ownership, root cause understanding and corrective actions.
• Ensure a clear and structured shift handover, covering performance, open incidents, operational risks, outstanding actions and priorities for the incoming shift.
• Maintain strong cross-functional control with Operations, Engineering, IT and Planning to remove blockers, protect automation performance and minimise operational disruption.
• Lead Flow Room start-of-shift briefs, ensuring priorities, risks, expectations, safety messages and operational focus areas are understood before execution begins.
• Challenge and promote standard practice across the Flow Room model, supporting SOP, risk assessment and process reviews while role modelling a culture of continuous improvement.
• Monitor and maintain a safe working environment, ensuring hazards, unsafe behaviours and compliance concerns are acted on promptly and escalated where required.
• Maintain visibility of the IT backlog and support consensus on priorities, including change activity, system improvements and new project requirements impacting Flow Room performance.

Benefits

• Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
• Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
• Fearless 1200 - Fearless 1200 is our way of recognising our growth. It's bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded - check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

• Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
• Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

Requirements

• Strong understanding of automated warehouse systems, operational flow and control systems, with the ability to manage incidents, risks and performance.
• Proven experience leading and developing teams in a fast-paced, target-driven operational environment.
• Strong analytical, planning and problem-solving skills, with the ability to use data to identify root causes, prioritise actions and drive performance.
• Excellent communication and influencing skills, with the ability to build strong relationships and work effectively across Operations, Engineering, IT and Planning.
• Resilient, proactive and results-focused, with the ability to take ownership, make decisions and maintain control under operational pressure.
• Good IT skills, including Microsoft Office, with an understanding of Continuous Improvement and the ability to turn opportunities into practical, sustainable change.