Flow Controller: First-Line Support for Automated Systems

Dematic; Ellistown; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation And Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic in the United Kingdom is seeking a dedicated first-line support technician to ensure equipment operates to Dematic and customer KPIs. You will contribute to product flow, assist engineering fault resolution, and support maintenance during breakdowns while upholding safety standards.

The role emphasizes working with automated systems in warehouse environments, prioritising safety, documentation, and continuous improvement. This position is on-site with opportunities for growth.

Qualifications

• Basic key-skills and basic IT competency.
• SafePass, CSCS Card (desirable).
• Previous experience/knowledge of automated systems, warehouse or production environment.
• Working at height experience (desirable).
• Demonstrable history of safe working and positive working culture.

Responsibilities

• Provide first-line support to all equipment in scope of the Dematic contract.
• Maintain product flow at all times.
• Provide basic fault resolution and support complex faults with the engineering team.
• Assist in maintenance and breakdown situations to the engineering team as required.
• Record all work accurately and timely.
• Engage in continuous improvement and sales opportunities.
• Represent the company professionally and maintain customer relations.
• Adhere to quality processes and procedures.

Skills

Basic IT skills

SafePass

Automation awareness

Job description

Dematic in the United Kingdom is seeking a dedicated first-line support technician to ensure equipment operates to Dematic and customer KPIs. You will contribute to product flow, assist engineering fault resolution, and support maintenance during breakdowns while upholding safety standards.

The role emphasizes working with automated systems in warehouse environments, prioritising safety, documentation, and continuous improvement. This position is on-site with opportunities for growth.