Lux Floor Supervisor – 5★ Housekeeping Leader

The Ritz; Greater London; Sur place; GBP 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

28 holidays incl. bank holidays

Employee discount scheme

Free laundry for tailored uniform

Complimentary meals on duty

Season ticket loan

Pension scheme

Wellness treatments

Résumé du poste

The Ritz London is seeking a Floor Supervisor for the Housekeeping Department. You will oversee room attendants and porters, ensuring pristine guest rooms and public areas.

You will prepare room lists, manage daily operations, and coordinate with Front Office to maintain the highest standards for all guests, including VIP clients. Ideal candidates have luxury hospitality experience, excellent English, and strong supervisory and organisational skills.

Qualifications

• Experience in a luxury 5* property is essential.
• Excellent customer service and team supervision skills.
• Thorough knowledge of housekeeping procedures and tasks.
• Ability to work under pressure with strong organisational skills.
• Excellent command of English, both spoken and written.

Responsabilités

• Prepare room lists for room attendants and supervise them.
• Ensure all rooms and corridors meet cleanliness standards.
• Identify faults or maintenance needs and act accordingly.
• Collaborate with Front Office to uphold consistent room standards for guests, including VIPs.

Connaissances

5* property experience

Customer service

Team supervision

Housekeeping procedures

Work under pressure

Organizational skills

English language

Description du poste

The Ritz London is seeking a Floor Supervisor for the Housekeeping Department. You will oversee room attendants and porters, ensuring pristine guest rooms and public areas.

You will prepare room lists, manage daily operations, and coordinate with Front Office to maintain the highest standards for all guests, including VIP clients. Ideal candidates have luxury hospitality experience, excellent English, and strong supervisory and organisational skills.