Duty Manager

The Ritz London; City Of London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

28 holidays

Learning & Development

Employee discount

Free laundry service

Complimentary meals on duty

Season ticket loan

Wellness treatments

Pension scheme

Job summary

The Ritz London is seeking a dynamic Assistant Director of Rooms to join our Rooms Division. You will support the Director of Rooms in delivering flawless guest service and maintaining our 5-star luxury standards across all departments, from reception to housekeeping.

The role requires leadership, a calm under pressure, and a passion for exceptional hospitality. You will work on-site with a talented team, driving standards, training, and guest experiences that reinforce The Ritz London's

Qualifications

• Qualification in Hospitality studies, degree standard or similar preferred.
• Relevant experience in a 5* property desirable.
• Ability to work under pressure with strong organisational skills.
• Great command of the English language, both spoken and written.
• Polite and professional attitude to internal and external guests.

Responsibilities

• Support the Director of Rooms in delivering exceptional service to guests.
• Oversee all Rooms Division departments to maintain luxury standards.
• Drive growth and maintain high standards across the division.
• Lead and develop the Rooms Division team to ensure excellence.

Skills

Hospitality experience

Under pressure

Organisational skills

English proficiency

Education

Hospitality studies degree

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, TheRitz London hotel offers the height of opulence with luxurious bedrooms,Michelin star dining and world-renowned Afternoon Tea. At every opportunity,our employees create a positive, memorable, and magical experience for both ourcustomers and colleagues.

POSITIONOVERVIEW

We have an exciting opportunity for adynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division team as Assistant Director of Rooms.

The Assistant Director of Rooms will support the Director of Rooms in delivering exceptional service to our guests whilst maintaining The Ritz London's 5-star luxury standards. This role will be responsible for all Rooms Division departments, supporting the growth of the division and supporting the Head of Department's to achieve the highest of standards.

ENTRYREQUIREMENTS

• Qualificationin Hospitality studies, degree standard or similar preferred
• Relevantexperience in a 5* property is desirable
• Possess theability to work under pressure and have strong organisational skills
• Great commandof the English language, both spoken and written
• Display apolite and professional attitude to internal and external guests

OURBENEFITS

• Highlycompetitive salary within the luxury London Hotel sector
• Instant rewardand recognition scheme
• 28 holidays(including bank holidays)
• Learning &Development opportunities
• Employeediscount scheme for Ritz goods and external providers
• Free laundryservice for tailored uniform
• Complimentarymeals on duty
• Social eventsand activities
• Season ticketloan
• CODEHospitality App
• Wellnesstreatments: massage, chiropody and more
• Pension scheme
• Employeemental health assistance helpline
• EmployeeIntroductory Scheme(£600)
• Training FundAssistance

Eligibility: In line with therequirements of the Asylum & Immigration Act 1996, all applicants musteither be eligible to live and work in the UK or must obtain permits to work inthe UK or must obtain permits to work in the UK prior to application.Documented evidence of eligibility will be required from candidates as part ofthe recruitment process.

Due the high volume of applicants, ifyou have not heard from us within 10 days, please consider your application tobe unsuccessful.

Compensation: Competitive salary