Floor Staff

The Ritz Hotel; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Highly competitive salary within the豪

Instant reward and recognition scheme

28 holidays (including bank holidays)

Learning & Development opportunities

Employee discount scheme for Ritzgoods

Free laundry service for tailored/unif

Complimentary meals on duty

Social events and activities

Season ticket loan

CODE Hospitality App

Wellness treatments: massage, chiropod

Pension scheme

Employee mental health assistance hel플

Employee Introductory Scheme (£600)

Training Fund Assistance

Job summary

The Ritz London is seeking a Floor Supervisor to uphold luxury hotel standards in guest rooms and public areas. You will prepare room lists for attendants, ensure cleanliness, identify maintenance needs, and supervise attendants and porters, while coordinating with Front Office for VIP guests.

Ideal candidates have 5* property experience, outstanding customer service, and strong organisational skills, with excellent English and a professional demeanor.

Qualifications

• Experience in a 5* property is essential.
• Excellent customer service and team supervision skills.
• Thorough knowledge of housekeeping procedures and tasks.
• Ability to work under pressure with strong organisational skills.
• Excellent spoken and written English.
• Polite and professional attitude with guests and colleagues.

Responsibilities

• Prepare room lists for room attendants.
• Ensure all rooms and corridors meet cleanliness standards.
• Identify faults or maintenance needs.
• Supervise room attendants and house porter teams.
• Collaborate with Front Office to uphold consistent room standards for VIP guests.

Skills

5* property experience

Customer service

Team supervision

Housekeeping procedures

Organisational skills

English proficiency

Professional attitude

Job description

The ideal candidate will be dedicated to upholding The Ritz London standards in maintaining guest rooms and public areas under their responsibility. As a Floor Supervisor, responsibilities involve preparing room lists for room attendants, ensuring all rooms and corridors meet cleanliness standards, identifying any faults or maintenance needs, and supervising room attendants and house porter teams. Additionally, Floor Supervisors will collaborate with the Front Office to uphold consistent procedures and room standards for all of our guests, including VIP clients.

ENTRY REQUIREMENTS

• Relevant experience in a 5* property is essential
• Excellent customer service skills and team supervision skills
• Thorough knowledge of Housekeeping procedures and tasks
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme (£600)
• Training Fund Assistance