Floor Supervisor - New Opening

Green & Fortune Ltd.; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Company Sick Pay

Staff Discounts

Holiday Allowance

Volunteer Day

Hospitality Essentials Benefit Hub

Cycle to Work Scheme

Refer a Friend Scheme

Learning & Development

G&F Support Scheme

Hospitality Action

Job summary

Green & Fortune Ltd. is recruiting a Floor Supervisor for Bartholomew’s at London Museum, opening 28 November. You will lead the floor operation, supervise the team, and ensure exceptional hospitality as visitors enjoy cocktails and bar experiences near Smithfield.

Join a lively, iconic London venue with evolving cocktail menus and close collaboration with the General Manager and Bar team. You will train staff, maintain standards, and contribute to a welcoming guest journey through peak times.

Qualifications

• Proven experience in a supervisory or senior front‑of‑house role within a busy, quality‑led hospitality venue.
• Strong communication and leadership skills to coach and motivate the team during service.
• Good food and beverage knowledge with an interest in cocktails and storytelling.

Responsibilities

• Take the lead on shift, overseeing day‑to‑day floor operations and maintaining high hospitality standards.
• Coach and support the team to create a positive, guest‑focused environment.
• Be a visible presence on floor, anticipate guests' needs and ensure memorable experiences.
• Maintain knowledge of food and drinks, coordinate between floor and bar for smooth service.
• Assist management in driving sales, labour efficiency and reducing waste.
• Collaborate with General Manager and Bar Supervisors to deliver a seamless guest experience.

Skills

Supervisory experience

Leadership

Communication

Guest service

Hospitality knowledge

Job description

Floor Supervisor

Few hospitality roles offer the chance to create something from the very beginning. Be the Floor Supervisor of Bartholomew’s at London Museum, one of London's most significant cultural openings. The doors open on 28 November in the heart of historic Smithfield, bringing together thousands of years of London's history through world-class events, experiences and hospitality.

We are looking for someone who loves bringing places to life. Someone who gets genuine satisfaction from seeing familiar faces return, remembers people's names and favourite drinks, and believes hospitality is about making every guest feel they belong.

This is an opportunity to help shape Bartholomew’s from day one, creating a destination that becomes part of London's daily life. A place where colleagues unwind after work, museum visitors linger over cocktails, neighbours meet for a drink and friends gather long into the evening.

Bartholomew’s is a contemporary London bar inspired by the energy of the city, drawing its name from London's original summer festival, Bartholomew Fair, held in Smithfield for over seven centuries.

An evolving cocktail menu will be curated by industry pioneer Mr Lyan Studio, riffing on London Museum’s seasonal events and displays. The first seasonal menu will take inspiration from the museum’s inaugural programme London Tastes, celebrating the city's rich and vibrant food culture and the stories behind it. A permanent London Made cocktail menu will take its creative cue from the grit and glitter of London's story, past and present, alongside a signature seasonal shandy and draught London Museum lager.

Located in a prominent position on Farringdon Road, Bartholomew’s is set to be a lively street-side destination for after-work drinks and museum pit stops throughout the day. The bar is designed to be welcoming and approachable, with food focusing on elevated pub classics and snacks.

We're looking for someone who naturally builds relationships, leads by example and takes pride in creating a team that genuinely enjoys looking after people. Someone who understands that the smallest moments of hospitality are often the ones guests remember most.

If you're excited by the idea of creating a bar that becomes a favourite London destination, we'd love to hear from you.

At Green & Fortune, we take pride in the connections we make through the moments and memories we create.

What makes you the Floor Supervisor?

• Operations. Take the lead on shift, overseeing the day-to-day floor operation and ensuring smooth, efficient service while maintaining excellent standards of presentation, quality and hospitality.
• People. Lead by example, organising, coaching and supporting the team while creating a positive environment built around genuine hospitality and continuous development.
• Guest Experience. Be a visible and welcoming presence on the floor, building relationships with guests, anticipating their needs and creating memorable experiences that encourage them to return.
• Service and Product. Maintain excellent knowledge of our food and drinks offering, confidently sharing the stories behind our menus while ensuring consistent service standards and effective coordination between the floor and bar.
• Commercial Performance. Support the management team in driving sales, managing labour efficiency, reducing waste and identifying opportunities to improve guest spend and overall performance.
• Collaboration. Work closely with the General Manager, Assistant General Manager, Bar Supervisor and wider team, supporting both floor and bar operations to deliver a seamless guest experience.

What you'll bring as Floor Supervisor

• Proven experience in a supervisory or senior front-of-house role within a busy, quality-led hospitality venue.
• A genuine passion for hospitality, with the confidence to lead a shift and deliver exceptional guest experiences.
• Strong communication and leadership skills, with the ability to coach, motivate and organise a team during busy service.
• Good food and beverage knowledge, with an interest in cocktails and the stories behind the products we serve.
• A calm, organised and hands-on approach, with experience managing service flow, opening and closing procedures and day-to-day operations.
• Strong commercial awareness, with an understanding of sales, labour efficiency and the importance of running a successful operation.
• A flexible, team-focused attitude and willingness to support both floor and bar operations.

Makers’ Benefits

• Company Sick Pay - Up to 5 days after 1 year of service.
• Staff Discounts - 50% off in our restaurant and 25% off at our cafés.
• Holiday Allowance - Up to 33 days with length of service (an extra 3 days after 3 years and an additional 2 days after 5 years).
• Volunteer Day - One paid day off each year to support a community or charity of your choice.
• Hospitality Essentials Benefit Hub - Discounts on retail, groceries, gyms and more.
• Cycle to Work Scheme
• Refer a Friend Scheme
• Learning & Development - Access to our portal and further education through apprenticeship programmes.
• G&F Support Scheme
• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP).

The Story of Our Makers

Since 2008, our Makers have been creating exceptional hospitality across London's restaurants, cafés, bars, workplaces and event venues. From chefs and bartenders to event professionals and front-of-house teams, we're united by a passion for great food, genuine service and creating experiences people remember.

Nearly 20 years on, that spirit still defines who we are: independent, hands-on and committed to doing hospitality differently.

Committed to diversity, equality and inclusivity, we encourage applications from individuals of all backgrounds. Please contact our People team at [e-mail] should any adjustments be necessary throughout the recruitment process.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.