Floor Supervisor

P Louise; Stockport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Stockport is seeking a Floor Supervisor to oversee daily operations and ensure exceptional customer service. The role involves leading the front-of-house team, managing reservations, and maintaining high service standards in a vibrant café environment.

Benefits

Free teas and coffees

Free gym access

Staff discounts on products

Moody Monday initiative

Qualifications

• Hands-on, proactive leader required.
• Experience in a fast-paced environment.

Responsibilities

• Lead and train front-of-house team.
• Ensure outstanding customer experience.
• Oversee daily operations and staff scheduling.

Skills

Leadership

Customer Service

Team Coordination

Job description

P Louise Stockport, England, United Kingdom

Floor Supervisor

P Louise Stockport, England, United Kingdom

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from P Louise

We are looking for a Floor Supervisor who will oversee daily floor operations, ensuring smooth service, team coordination, and maintaining a positive and welcoming atmosphere. This role requires a hands-on, proactive leader who thrives in a fast-paced environment, is solution-oriented, and leads by example. You will be responsible for managing the floor team, optimising customer satisfaction, and working closely with the management team to enhance the overall performance of the café.

Key Responsibilities:

• Team Leadership: Lead, motivate, and train the front-of-house team (servers, bartenders, hosts) to provide exceptional service. Monitor staff performance and ensure that all team members follow service standards, protocols, and policies.
• Customer Experience: Ensure guests have an outstanding experience from arrival to departure. Resolve any customer complaints or issues promptly, ensuring every guest feels valued and heard.
• Operational Management: Oversee the daily operations of the floor, including managing reservations, guest flow, and coordinating the staff to ensure efficient service. Handle opening and closing duties, ensuring the café is prepared for service.
• Staff Scheduling & Coordination: Assist with creating staff schedules, ensuring proper coverage during peak times. Ensure that the floor is adequately staffed and that all roles are being fulfilled effectively.
• Quality Control: Monitor food and drink quality during service to ensure the Pink Island Cafe's standards are being met. Address any discrepancies with kitchen or bar staff as necessary.
• Collaboration: Work alongside the kitchen to ensure seamless communication and cooperation between front and back-of-house operations.
• Training & Development: Provide ongoing training and development to the floor team to help them grow within the company. Lead by example, offering guidance and constructive feedback.
• Competitive salary based on experience.
• Opportunity for career growth and development.
• Free teas and coffees.
• Free gym access.
• Staff discounts on P Louise products and services.
• A fun and vibrant work environment.
• Moody Monday (a fun initiative where Mondays are made better with treats and surprises).

Full flexibility is required for this role including weekends and 10am-6pm and 12-8pm shifts

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and Management

• Industries

  Personal Care Product Manufacturing, Food and Beverage Services, and Caterers

Referrals increase your chances of interviewing at P Louise by 2x

Get notified about new Floor Supervisor jobs in Stockport, England, United Kingdom.

Shaw, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 3 days ago

Store Manager - Manchester Airport (40 hours)

Manchester, England, United Kingdom 1 day ago

Alderley Edge, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 2 weeks ago

Store Manager - Manchester Airport Terminal 2 Air Side (Full-time) - New Store Opening!

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 hour ago

Manchester, England, United Kingdom 2 months ago

Store Lead (Retail Supervisor) - Manchester (m/w/d)

Manchester, England, United Kingdom 2 weeks ago

Assistant Manager - Manchester Airport Terminal 2 Air Side - New Store Opening!

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Bolton, England, United Kingdom 2 days ago

Flagship Store Manager - Manchester, Trafford Center (Full-time)

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 3 hours ago

Manchester, England, United Kingdom 2 months ago

Wilmslow, England, United Kingdom 1 day ago

Manchester Area, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Bury, England, United Kingdom 2 weeks ago

Warrington, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 1 day ago

Manchester Area, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.