Floor Supervisor

Boxhall City; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Health cash plan

Wellbeing champions

Wagestream access

Cycle to Work

Tips go to staff

50% off drinks

Job summary

BOXHALL City in London is seeking a proactive Floor Supervisor to oversee daily operations, guest service and team performance in a bustling food hall environment.

You will lead front-of-house teams, coordinate reservations, ensure floor presentation and cleanliness, and deliver memorable experiences for every guest. The role offers competitive hourly pay plus development programs to support career progression.

Qualifications

• Experience in hospitality supervisory roles.
• Strong organisational and communication skills.
• Proactive, hands-on leadership on the floor.

Responsibilities

• Review daily reservations and guest information.
• Coordinate daily briefings and team communications.
• Oversee floor setup, presentation and service delivery.
• Train, support, motivate and guide staff to deliver memorable experiences.
• Handle guest inquiries and resolve issues professionally.
• Conduct end-of-service handovers and ensure smooth transitions.

Skills

Hospitality supervision

Team leadership

Guest service

Communication

Job description

First paragraph etc.

The Company:

Brought to you by the iconic brand BOXPARK, BOXHALL is a new food hall offering an eclectic and exciting collection of culinary concepts, steeped in heritage-rich settings. Bringing together some of London's most exciting culinary talent across 13 independently owned kitchens, bars, delis and food and drink purveyors, BOXHALL City offers guests an escape where they can indulge in connection, comfort and culinary discovery. We're looking for an enthusiastic, organised and guest-focused Floor Supervisor to join our team and help deliver exceptional experiences.

The Role:

As Floor Supervisor, you'll play a key role in the smooth day-to‑day running of our venue, overseeing the team and floor operations to ensure every guest receives a warm welcome and outstanding service. You'll be a visible and hands‑on leader, supporting the team throughout service, managing reservations, maintaining high standards and ensuring effective communication between all staff. From preparing the floor for opening to overseeing service and completing end‑of‑day handovers, you'll help create an organised, positive and seamless experience for both guests and colleagues.

Key Responsibilities:

• Review daily reservations and important guest information.
• Coordinate daily briefings.
• Oversee the floor setup (table arrangements, cleanliness and overall presentation).
• Oversee the floor throughout service, proactively identifying opportunities to enhance the guest experience.
• Train, support, motivate and guide staff.
• Support the delivery of memorable experiences for all guests.
• Handle guest enquiries, concerns and complaints with professionalism, care and a solutions-focused approach.
• Answer incoming calls and manage same‑day reservation enquiries.
• Support event operations, including cloakroom management and ticketing where required.
• Conduct floor walk arounds.

The ideal candidate for this role:

• Previous experience in a hospitality supervisory, host or senior floor role.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and confidence coordinating a team.
• A proactive, hands‑on approach to leadership, leading by example on the floor.
• A genuine passion for guest experience and creating memorable moments.
• The ability to remain calm, professional and solutions‑focused under pressure.
• Strong attention to detail, particularly when managing reservations, guest requests and operational standards.
• Confidence using radios, reservation systems, tablets and other operational equipment.
• A flexible approach to supporting different areas of the business when needed.
• A positive attitude and a genuine desire to develop both yourself and those around you.

Pay & Benefits

Our people are at the heart of all we do at BOXHALL and therefore as well as paying competitive hourly rates, we have some awesome employee perks to make you feel special and supported throughout your journey with us.

Wellbeing -

• Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling.
• Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.

Financial -

• Wagestream - Financial planning tool which allows access to your earned wages whenever you need. No more waiting for payday.
• Access to our Cycle to Work scheme to buy a tax‑free bicycle, equipment, or both.
• TIPs - All guest tips go straight to our teams.
• 50% off drinks across the estate.

Career Progression

• Want to grow and progress in your career? Then BOXHALL really is the place to be.
• We have development programs for all of our team from Junior Staff up to General Manager.

BOXHALL is an equal‑opportunity employer.

We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.