Luxury Bar & Lounge Supervisor

Pan Pacific Group; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Mental Health support

Birthday day off

Cycle to Work Scheme

Employee referral scheme

Season ticket loan

Enhanced parental policies

Eye care voucher

Wellness activities

Employee assistance programme

Two hotel-wide events

Flexible work policy

Free uniform cleaning

Discounts at Pan Pacific properties

Discounts for spa treatments

Friends & Family rates

Complimentary daily meals

Study days

Volunteer days

Career progression

YuLife perks

Local eateries discounts

Job summary

Pan Pacific London is seeking a dedicated Supervisor for the Ginger Lily Lounge & Bar. You will lead the team to deliver outstanding guest experiences, ensuring staff clarity on roles and responsibilities and maintaining exacting standards across service, menu knowledge, and wine/champagne details.

With Forbes and LQA standards guiding operations, you will oversee opening and closing tasks, champion guest satisfaction, and contribute to a refined hospitality experience in our luxury hotel.

Qualifications

• Guest-focused approach to service excellence.
• Proven leadership and team supervision skills.
• Ability to maintain high standards under pressure.

Responsibilities

• Oversee daily service in Ginger Lily Bar & Lounge.
• Ensure staff understand roles and responsibilities for smooth service.
• Maintain knowledge of menu, drinks, and glassware; ensure presentation standards.
• Uphold Forbes and LQA standards for exceptional guest experiences.
• Manage opening and closing tasks of the outlet.

Skills

Guest service orientation

Leadership

Calm under pressure

Team supervision

Job description

Pan Pacific London is seeking a dedicated Supervisor for the Ginger Lily Lounge & Bar. You will lead the team to deliver outstanding guest experiences, ensuring staff clarity on roles and responsibilities and maintaining exacting standards across service, menu knowledge, and wine/champagne details.

With Forbes and LQA standards guiding operations, you will oversee opening and closing tasks, champion guest satisfaction, and contribute to a refined hospitality experience in our luxury hotel.