Floor Staff

Grind; Greater London; On-site; GBP 12,398,400 - 20,664,000; Full time

Benefits offered by this job

NEST Pension

Referral Bonus: up to £300

Crew Card: 50% off food & drinks

Meals on Duty

Wellbeing Allowance

Birthday Treat

Job summary

Grind in London is seeking energetic floor staff to join our fast-paced team. You'll deliver our Steps of Service, ensure memorable customer experiences, and help maintain a vibrant Grind atmosphere. Candidates should have prior restaurant or hospitality experience and a commitment to outstanding service.

You’ll work as part of a busy team, wearing the correct uniform and taking part in ongoing training. Grind offers perks including pension, staff discounts, meals on duty, wellbeing support, and

Qualifications

• Experience in a restaurant or similar customer-focused environment is required.
• Ability to deliver high-quality service and follow steps of service.

Responsibilities

• Provide a memorable experience for every customer and maintain a friendly attitude with colleagues.
• Deliver exemplary service in line with our Steps of Service and product knowledge.
• Wear full and correct uniform, participate in regular training, and support a busy team.

Skills

Customer service

Hospitality experience

Communication

Job description

Floor Staff - Up to £15ph

Abit about us.

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.

Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

Job requirements

A bit about the role.

We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere at Grind is fast-paced and vibrant, with a strong emphasis on quality service. As a Grind floor staff member, you will be quick on your feet, confident in delivering our Grind steps of service and never mind getting your hands dirty!

To be eligible for this position, you will need to have previous experience of working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver excellent customer service.

Role responsibilities.

• Provide a memorable experience for any and every customer that visitsMaintain a positive and friendly approach to colleagues and customersPossess a full understanding of Grind Steps of Service and all relevant product knowledgeDeliver exemplary service in line with our Steps of Service proceduresAdhere to company values and rules of professional conductWear full and correct uniform alwaysUndertake regular training programsWork to support a busy team and contribute to team-driven results

You’ll have.

• Ability to work well under pressure and use initiativePossess strong communication skills to enable effective dialogue with colleagues and customersAbility to problem solve and escalate complaints accordinglyDedicated team-player, who strives for excellence and leads by exampleStrong time-management and prioritisation skills

Diversity and Inclusion.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• NEST Pension: We offer a pension scheme to help you plan for your future. Financial support: access to interest-free, short-term loans when you need them most Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent to our team Discounts online: Up to 40% off our retail line online. SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support. Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations. Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites. Meals on Duty: Enjoy one staff meal on shifts over 8 hours. Social Events: Join us for team social events to connect and have fun. Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible. Wellbeing Allowance: Up to £75 annually to spend on your wellbeing. Birthday Treat: £20 birthday gift

Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.