Supervisor

Grind; Greater London; On-site; GBP 17,509 - 20,664; Full time

Benefits offered by this job

Nest Pension

Stream on-demand wages

Financial support loans

Referral bonus

Online discounts

EAP (SpectrumLife)

Crew Card

Friends & Family Discount

Meals on Duty

Social events

Enhanced maternity/paternity

Wellbeing allowance

Birthday gift

Job summary

Grind in London is seeking a Senior Barista to support Head Baristas and lead a busy team. You will ensure coffee quality stays exceptional, engage with customers, and uphold company standards for speed and service.

You will develop and mentor teammates, manage stock and equipment, and maintain precise latte art and milk textures. The role requires passion for quality, strong leadership, and a proactive, problem-solving mindset in a fast-paced cafe environment.

Qualifications

• Experience leading a team in a fast-paced cafe or hospitality setting.
• Strong knowledge of espresso, grinders, and milk textures.
• Excellent communication and customer service skills.

Responsibilities

• Dial in grinders to brand standards and ensure taste consistency.
• Train and support a busy team and develop staff.
• Maintain a clean, organized station and stock control.
• Handle customer issues with a friendly, solutions-driven approach.
• Report equipment issues to maintenance and ensure downtime is minimized.

Skills

Leadership

Barista skills

Communication

Multi-tasking

Problem-solving

Customer-focused

Job description

A bit about us.

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.

Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling London’s busiest people.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

We are looking for an experienced Senior Barista to support our Head Baristas and help lead a small (yet very busy) team to ensure coffee at Grind is always delivered to the best standard. This means making sure the teams are always engaging with the customers, the quality of product remains to the highest standard and consistent at all times, and that the speed of service is prompt and to company standards.

To be eligible for this position, you will need to have experience in supporting and developing a team, be trained in assisting stock control, and knowledge of what it takes to be an effective leader. You will have a complete understanding of the equipment and the beans, a keen eye for detail and a passion for quality coffee.

We use La Marzocco Linea PB machines and Mahlkonig e65s grinders, so knowledge of dialling in, maintaining machines & closing down is essential.

Role responsibilities.

• Ability to dial in Grinders for both House Blend & Light Blend to our brand standards and the desired taste of our different blends

• Train and support a team and encourage professional development

• Support a team at all times

• The ability to perfectly stretch all the milks used at Grind

• Pour advanced latte art (rosettas, multi-layered tulips, swans)

• Maintain a clean section at all times

• Report issues with espresso equipment to the Coffee Maintenance team

• Handle customer issues and manage expectations to deliver a customer-focused approach

• Understanding of all current coffees, including tasting notes, and recipes

• Manage and maintain all coffee, milk & tea stock levels and communicate any stock shortages with the Manager on site

• Ensure all stock is rotated and clearly labelled in compliance with H&S procedures

• Complete or delegate weekly stock take operations & cost sheets

• Understanding of coffee-based P&L’s, including sales figures and coffee margins

• Wear full and correct uniform always

You’ll have.

• Strong leadership and managerial skills

• Effective communication skills

• Exceptional barista skills

• Strong multi-tasking skills, ability to problem-solve with a solutions-driven approach

• Friendly, approachable and fun work attitude

Diversity and Inclusion.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• NEST Pension: We offer a pension scheme to help you plan for your future.

• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.

• Financial support: access to interest-free, short-term loans when you need them most

• Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent to our team

• Discounts online: Up to 40% off our retail line online.

• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.

• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.

• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.

• Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 12 hours

• Social Events: Join us for team social events to connect and have fun.

• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.

• Wellbeing Allowance: Up to £75 annually to spend on your wellbeing.

• Birthday Treat: £20 birthday gift

Salary range

• 12.71 – 15 GBP Hourly