Floor Manager & Styling Leader – Elevate Service

COS; City of Edinburgh; Hybrid; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Staff discount across H&M Group brands

HIP incentive program

Zusammenfassung

COS is seeking a Floor Manager for its Edinburgh St James Quarter store. You will lead a passionate team, deliver exceptional customer experiences, and drive store performance while maintaining COS's focus on quality and craftsmanship.

This full-time role offers development opportunities, a 39-hour week, staff discount (25%), and participation in the H&M Incentive Program. Join a brand that blends luxury aesthetics with practical retail excellence.

Qualifikationen

• Customer-focused approach to delivering outstanding service.
• Strong product knowledge and enthusiasm for COS offerings.
• Willingness to learn and develop professionally.
• Clear, confident, empathetic communication with customers and team.
• Proven ability to organize and motivate teams in fast-paced environments.
• Experience giving constructive feedback and coaching others.
• Solid understanding of retail KPIs and how to use them to drive performance.
• Adaptable to change and responsive to feedback, stock levels, and operations.
• Maintains high store presentation and operational standards.

Aufgaben

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the StoreManager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Kenntnisse

Customer-Focused

Product Passion

Eager to Learn

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Jobbeschreibung

COS is seeking a Floor Manager for its Edinburgh St James Quarter store. You will lead a passionate team, deliver exceptional customer experiences, and drive store performance while maintaining COS's focus on quality and craftsmanship.

This full-time role offers development opportunities, a 39-hour week, staff discount (25%), and participation in the H&M Incentive Program. Join a brand that blends luxury aesthetics with practical retail excellence.