Floor Manager, Edinburgh

COS; City of Edinburgh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discount across H&M Group brands

HIP incentive program

Job summary

COS in Edinburgh is seeking a Floor Manager to lead a high-performing team and drive exceptional customer experiences in a luxury fashion environment.

You will guide styling, product knowledge and service standards while analysing sales data to improve department performance. This role requires strong leadership, coaching, and adaptability to a fast-paced retail setting.

Qualifications

• Customer-focused approach with a genuine passion for the product and brand.
• Strong leadership to motivate and develop a team of sales advisers.
• Clear, confident, empathetic communication with customers and colleagues.
• Analytical mindset to interpret sales data and improve performance.
• Flexible and reliable; able to cover varied hours including weekends/holidays.
• Proactive coaching and feedback to support staff growth and capability.
• Commitment to delivering outstanding service and brand standards.

Responsibilities

• Deliver exceptional customer service through styling advice and product knowledge.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate Sales Advisors to achieve service and presentation standards.
• Support recruitment, onboarding and training of new team members.
• Identify talent and contribute to development plans for progression across the team.
• Oversee daily store operations, ensuring efficiency and brand-aligned execution.
• Act as a COS brand ambassador and uphold customer experience standards.
• Step into Store leadership when required to ensure continuity.

Skills

Customer Focus

Product Passion

Eager to Learn

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

English language skills

Job description

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills

Additional Information

This is a full-time position with a contract of 39 hours a week in our COS store in St James Quarter, Edinburgh.

Benefits

• We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online.
• Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.