Hell's Kitchen Floor Manager

Clermont Hotel Group; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Staff areas

Meals on duty

Job summary

The Cumberland, part of Clermont Hotel Group, seeks a Floor Manager to drive exceptional dining room leadership at a premium London venue. Lead the front-of-house team, coordinate service, and uphold the theatre-style guest experience in a high-profile setting.

You will mentor staff, ensure seamless service, and maintain peak standards during busy periods, while collaborating with the GM and broader management team to deliver outstanding hospitality.

Qualifications

• Proven experience in a supervisory or leadership role within a premium, high-volume restaurant.
• Five-star guest experience mindset.
• Excellent communication and interpersonal skills.
• Calm, adaptable, and decisive under pressure.

Responsibilities

• Leading the front-of-house team to deliver flawless service, from pre-service prep to final guest farewell.
• Supporting the Assistant General Manager in the day-to-day operation of the restaurant.
• Maintaining seamless communication between front and back of house to ensure every service runs smoothly.
• Coaching, mentoring, and motivating team members to achieve excellence in service and engagement.
• Proactively managing guest experiences and resolving issues with professionalism and confidence.
• Supporting recruitment, onboarding, and training initiatives to build a strong, high-performing team.
• Driving operational standards, ensuring compliance with health, safety, and food hygiene regulations.
• Monitoring and reporting on team performance, productivity, and service metrics.

Skills

Leadership

Guest service

Communication

Under pressure

Commercial awareness

Hospitality

Team motivation

Job description

The Cumberland

Contract: Full Time

Payment: Hourly

Salary: £32,000 per annum + tronc

Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table.

Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service.

Recreating the tension of the show’s famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world-class chefs.

More than a meal, Hell’s Kitchen offers guests a front-row seat to the ultimate dining performance in one of London’s most sought-after locations, The Cumberland champions the city’s cultural and music scene, inspired by its rich history of housing music legends.

What You’ll Be Doing

As Floor Manager, you’ll be the heartbeat of the dining room - leading the team, coordinating service, and ensuring guests leave with memories of an exceptional experience. You’ll support the Assistant General Manager in delivering operational excellence while maintaining the high standards and energy expected of a world-class, theatrical restaurant.

This is a role for someone who thrives in a high-pressure, high-profile environment and takes pride in inspiring teams and exceeding guest expectations.

• Leading the front-of-house team to deliver flawless service, from pre-service prep to final guest farewell
• Supporting the Assistant General Manager in the day-to-day operation of the restaurant
• Maintaining seamless communication between front and back of house to ensure every service runs smoothly
• Coaching, mentoring, and motivating team members to achieve excellence in service and engagement
• Proactively managing guest experiences and resolving issues with professionalism and confidence
• Supporting recruitment, onboarding, and training initiatives to build a strong, high-performing team
• Driving operational standards, ensuring compliance with health, safety, and food hygiene regulations
• Monitoring and reporting on team performance, productivity, and service metrics

What You’ll Bring

• Proven experience in a supervisory or leadership role within a premium, high-volume restaurant
• A passion for exceptional, five-star guest experiences
• Strong leadership and people management skills - you inspire, motivate, and empower your team
• Excellent communication skills with the ability to influence and engage both guests and colleagues
• Calm, adaptable, and decisive under pressure
• Commercially aware with an eye for detail and service excellence
• Enthusiastic, professional, and committed to delivering extraordinary hospitality

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.