Floor Manager - Mango

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading fashion company as a Floor Manager in Battersea, where you will inspire and unite a diverse team in a fast-paced retail environment. This role focuses on delivering exceptional customer service, achieving sales targets, and fostering team development. With opportunities for professional growth and a supportive work culture, you will play a key role in shaping the customer experience and driving store success. Embrace the chance to be part of a dynamic and ambitious team that values innovation and personal development.

Benefits

Discount on all lines

Seasonal uniform

Employee Assistance Programme (EAP)

Opportunities for development

Inspiring work environment

Qualifications

• Dynamic and enthusiastic individual with a passion for people.
• Excellent communicator with a target-oriented mindset.

Responsibilities

• Ensure excellent customer service and maintain product knowledge.
• Organize tasks and coach team members for development.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Communication Skills

Adaptability

Job description

Job Description:

At Mango, we inspire and unite through our passion for style and culture.

We are present in more than 115 countries, with our online presence extending to over 110 countries.

Our team comprises people of 112 nationalities, with 78% women.

Position: Floor Manager (40 Hours, Battersea)

Reporting to: Store Manager

Responsibilities:

• Ensure excellent customer service in the store.
• Maintain good product knowledge and awareness of KPIs.
• Offer services tailored to customer needs to maximize sales.
• Organize and assign tasks to team members.
• Achieve and exceed sales targets.
• Prioritize customer service above all.
• Communicate actively with the team.
• Coach employees in training and development, leading by example.

Candidate Profile:

Seeking a dynamic, enthusiastic individual passionate about people, thriving in a fast-paced environment.

Target-oriented, motivational, and excellent communicator at all levels.

Ability to adapt, prioritize, and motivate the team towards common goals.

Interested in sharing responsibilities and growing professionally within a rapidly expanding retail company.

Benefits:

• Discount on all lines.
• Seasonal uniform.
• Employee Assistance Programme (EAP).
• Opportunities for development and on-the-job learning.
• Inspiring and ambitious work environment.
• Be part of a leading, innovative fashion company.