Floor Manager - Luxury Food

Fortnum & Mason; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Fortnum & Mason is seeking an exceptional Floor Manager to lead their Fresh Luxury Food floor. The Floor Manager will oversee a busy team, manage performance, and deliver outstanding customer service while enjoying generous benefits including discounts, a bonus, and career development opportunities.

Benefits

Competitive salary

Store and restaurant discount up to 40%

Annual bonus up to 5%

28 days holidays pro rata plus extra days

Subsidised staff restaurant

Defined development scheme

Monthly staff shop

Excellent pension scheme

Qualifications

• Experience in a fast-paced, customer-facing role, ideally within the luxury market.
• Proven experience in managing team performance.
• Fully flexible to work varying shifts.

Responsibilities

• Manage the performance of the Floor team through strong leadership.
• Ensure consistent world-class customer service.
• Resolve escalated customer complaints and queries.

Skills

Leadership

Communication

Customer Service

Organisation

Job description

Job Description

Excitingly, we are now looking for an experienced and exceptional Floor Manager to help lead our busy Fresh Luxury Food floor.

Our Floor Manager will be responsible for the tight-knit Floor team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently.

As a Floor Manager, you will successfully demonstrate your ability to:

• resolve escalated customers’ requests, queries and complaints

• drive strong operational execution across their department

• apply sound planning, organisation and time management principles

• encourage personal development and coach the team on product knowledge and procedures

• demonstrate excellent communication skills, as you will be liaising with various departments such as Buying, Merchandising, HR and Visual Merchandising.

Reporting to the Retail Manager, you will be managing a busy team of sales assistants throughout the year, which will increase significantly during the peak Christmas period.

Our successful candidate will possess prior experience working in a similar fast-paced and customer-facing role, ideally within the luxury market. You will have proven experience in managing team performance and must be fully flexible and able to work varying shifts, including late store closings, weekends and bank holidays.

In return, we offer fabulous benefits:

• A competitive salary

• A generous store and restaurant discount of up to 40%

• Discretionary annual bonus of up to 5% of your annual salary

• 28 days holidays pro rata (inc. bank holidays), an extra day off for your birthday and 5 extra wellbeing days off!

• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

• Defined development scheme to grow your career

• Monthly staff shop

• Excellent pension scheme

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.