Floor Manager

The Ned; London; On-site; GBP 32,000 - 38,000; Full time

Job summary

Join a renowned hotel and culinary destination, The Ned, as a Floor Manager. You'll lead the restaurant team, ensuring outstanding service and operational excellence in a vibrant, high-pressure environment. This role is perfect for an ambitious manager looking to enhance their people management skills while benefiting from comprehensive perks and a supportive workplace culture.

Benefits

Complimentary meals in team restaurant

Exciting career development programmes

Exclusive rates for staying and dining

Wellbeing and health benefits

Birthday off after a year of service

Paid volunteer day

Social events including an annual pool party

Employee assistance programme

Qualifications

• Previous supervisory or management experience with a proven track record.
• High standards expected in food and guest experiences.
• Impeccable record-keeping is necessary.

Responsibilities

• Oversee day-to-day operations ensuring exceptional service.
• Accountable for health and safety compliance.
• Support team recruitment, development, and performance evaluations.

Skills

People management

Guest experience

Organizational skills

Job description

The Ned boasts 10 restaurants each serving a unique style of cuisine from around the world. As Floor Manager you will support your General Manager in the leadership of one of our venues, primarily overseeing day to day operations and delivering exceptional service and food to our restaurant guests.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Floor Manager

Where will you be working?

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.

As a member of the management team, you will:

• As part of the restaurant leadership team you will supporting the delivery of all operational, commercial, experiential, and people performance
• You’re accountable for ensuring the whole team delivers exceptional service and equally, you’ll hold them to account for performance as measured on the restaurant balanced scorecard
• As an accountable person for health and safety and labour relations, you’ll ensure that all regulatory compliance is maintained
• Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters - this is a great role for an ambitious manager who wants to build their people management skillset

What can The Ned give you?

• Salary of up to £38,000 per year, including service charge
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• Previous supervisory or management experience with a proven track record of delivering outstanding food, guest experiences, and people management
• Our customers and guests expect the best, so high standards are essential
• An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for our safety and audit standards
• Our operation can be a high-pressure environment, but you’ll be the steady presence that our team look to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time is essential

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Floor Manager

#lovethened