Floor Manager - Luxury Food

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury food retailer is seeking an experienced Floor Manager to oversee their Fresh Luxury Food floor in London. The role involves managing a team, ensuring exceptional customer service, and maintaining operational excellence. Benefits include a generous discount, annual bonus, and a commitment to staff development in an inclusive environment.

Benefits

Store and restaurant discount of up to 40%

Discretionary annual bonus of up to 5%

28 days holidays pro rata

Extra day off for your birthday

5 extra wellbeing days off

Subsidised staff restaurant

Defined development scheme to grow your career

Monthly staff shop

Qualifications

• Prior experience in a fast-paced, customer-facing role.
• Proven experience in managing team performance.
• Flexibility to work varying shifts, including weekends and late store closings.

Responsibilities

• Manage a busy team of sales assistants and ensure operational execution.
• Resolve escalated customer requests and complaints.
• Coach the team on product knowledge and procedures.

Skills

Leadership

Communication

Time Management

Customer Service

Job description

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Excitingly, we are now looking for an experienced and exceptional Floor Manager to help lead our busy Fresh Luxury Food floor.

Our Floor Manager will be responsible for the tight-knit Floor team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently.

As a Floor Manager, you will successfully demonstrate your ability to:

resolve escalated customers’ requests, queries and complaints

drive strong operational execution across their department

apply sound planning, organisation and time management principles

encourage personal development and coach the team on product knowledge and procedures

demonstrate excellent communication skills, as you will be liaising with various departments such as Buying, Merchandising, HR and Visual Merchandising.

Reporting to the Retail Manager, you will be managing a busy team of sales assistants throughout the year, which will increase significantly during the peak Christmas period.

Our successful candidate will possess prior experience working in a similar fast-paced and customer-facing role, ideally within the luxury market. You will have proven experience in managing team performance and must be fully flexible and able to work varying shifts, including late store closings, weekends and bank holidays.

In return, we offer fabulous benefits:

A generous store and restaurant discount of up to 40%

Discretionary annual bonus of up to 5% of your annual salary

28 days holidays pro rata (inc. bank holidays), an extra day off for your birthday and 5 extra wellbeing days off!

A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

Defined development scheme to grow your career

Monthly staff shop

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.