Floor manager - Event Operations

Rosewood Hotel Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking hotel, where you will take the lead as a Floor Manager for Event Operations. This role is pivotal in ensuring that every event is executed flawlessly, showcasing your expertise in managing high-profile gatherings. You will work closely with culinary and events teams, providing guidance and support to ensure exceptional guest experiences. If you thrive in dynamic environments and are passionate about delivering polished service, this position offers the chance to shine in a luxurious setting dedicated to creating memorable moments.

Qualifications

• Experience in managing event operations in luxury settings.
• Ability to lead teams in high-pressure environments.

Responsibilities

• Lead event service and coordinate between service and kitchen teams.
• Ensure execution of events aligns with guest preferences and service standards.
• Conduct pre-event briefings and maintain cleanliness across event spaces.

Skills

Event Management

Team Leadership

Guest Relations

Attention to Detail

Communication Skills

Job description

The Chancery Rosewood – opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a confident, poised, and hands-on Floor Manager – Event Operations to support the smooth and seamless execution of our private events, celebrations, and banqueting experiences. Acting as the on-the-floor leader during functions, you will ensure every moment reflects the grace, precision, and attentiveness that define The Chancery Rosewood. You will work closely with the Events and Culinary teams, manage a service brigade, and bring clarity and calm to even the most dynamic occasions.

Key Responsibilities:

• Lead event service on the floor, acting as the point of coordination between service, kitchen, beverage, and events teams.

• Ensure that each event is executed in line with detailed service briefs, guest preferences, and Rosewood’s service philosophy.

• Provide clear direction, guidance, and support to the service team throughout setup, service, and breakdown.

• Anticipate and respond to guest needs with grace and professionalism, resolving any issues with care and discretion.

• Collaborate with the Banqueting Manager and Event Planners to ensure alignment and excellence across all touchpoints.

• Conduct pre-event briefings and post-event debriefs with team members to encourage learning and continuous improvement.

• Maintain exceptional standards of cleanliness, presentation, and safety across all event spaces.

• Support scheduling, performance reviews, and training for the Events service team.

• Be a visible and active presence on the floor, setting the tone through your professionalism, calm energy, and service excellence.

About You:

• You have experience managing or supervising event operations within luxury hotels, private clubs, or high-end venues.

• You are confident leading a team in fast-paced, high-profile settings, with a natural ability to remain composed under pressure.

• You are detail-oriented, proactive, and passionate about creating memorable guest experiences.

• You communicate clearly and warmly, leading by example and creating a positive atmosphere for guests and colleagues alike.

• You take pride in polished service, smooth coordination, and the art of event execution.

Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.