Floor Manager – Chets

Ennismore; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic team at a forward-thinking establishment in the heart of London. As a Floor Manager, you will lead and inspire your team, ensuring exceptional service in a lively restaurant environment. Your role will involve managing daily operations, coordinating with culinary staff, and creating memorable experiences for guests. With a strong emphasis on hospitality, you will thrive in a supportive atmosphere that values individuality and teamwork. This is a fantastic opportunity to develop your career in a globally recognized brand, where your contributions will be celebrated and rewarded.

Benefits

Competitive salary

28 days holidays

Health cash plan

Confidential support hotline

Retail & hospitality perks

Free night at The Hoxton

Meals during shifts

Excellent discounts

Training and development opportunities

Extra time off for volunteering

Qualifications

• Natural leader with a passion for hospitality and team management.
• Ability to create memorable experiences for guests.

Responsibilities

• Ensure compliance with health and safety regulations.
• Run daily briefings and manage reservations.
• Support the culinary team and handle cash reporting.

Skills

Leadership

Hospitality

Team Management

Cash Handling

Communication

Job description

The Hoxton Shepherd's Bush | 65 Shepherd's Bush Grn, London W12 8QE, United Kingdom

We're looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd's Bush.

The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.

Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush.

Job Description

What you’ll do…

• Ensure the restaurant/bar area are H&S compliant for each shift
• Run the daily briefing for the restaurant/bar team
• Coordinating and running the reservations system
• Drafting Floor plan based on covers
• Supporting the Restaurant AGM with Food & Beverage stock; ordering, stock counts
• Support the Restaurant AGM on training of wine, food and beverage menus
• Cash handling and daily reporting of revenues as per hotel SOP’s
• Responsible for the service on the floor and bar
• Responsible for the safe opening and closing of the restaurant
• Working with the culinary team on menus, service and product availability

Qualifications

What we’re looking for…

• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What’s in it for you…

• Competitive salary + participation in the TRONC scheme
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.