Floor Manager

JD Sports Fashion; Oxford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Bike Discount scheme

Discounted Gym membership

Personal development opportunities

Access to Apprenticeships

Job summary

Join JD Group as a Floor Manager in Oxford, where you will support daily store operations and inspire a high-performing team. Your role includes delivering excellent customer service and driving commercial performance while maintaining a clean and organized environment.

Successful candidates will have previous supervisory experience in a fast-paced retail or customer-facing setting, along with strong communication and leadership skills.

Qualifications

• Experience in a fast-paced retail or customer-facing environment.
• Proven ability to support and develop team members.
• Ability to uphold high operational and visual standards.
• Understanding of store KPIs and performance.

Responsibilities

• Deliver outstanding JD service standards.
• Drive commercial performance with effective shop-floor execution.
• Lead and develop colleagues for high performance.
• Support daily store operations and maintain a clean environment.

Skills

Supervisory experience

Communication skills

Leadership skills

Attention to detail

Commercial awareness

Job description

JD Group is an omni‑channel retailer of sports fashion, outdoors, and gym apparel, operating across several international markets.

Role Overview

As a Floor Manager, you will support daily store operations, lead the sales floor, and inspire a high‑performing team. Your focus will be on delivering excellent customer service, driving commercial performance, and maintaining a clean, organised, and high‑standard environment.

Key Responsibilities

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.

Skills & Experience Required

• Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Desirable Attributes

• Passionate about the JD brand, retail trends, and delivering a standout customer experience.
• Energetic, hands‑on leader who thrives in a busy and dynamic environment.
• Confident problem solver with strong customer‑resolution skills.
• Interest or experience in visual merchandising, product presentation, or brand standards.

Benefits

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues, regardless of background, identity, or lived experience, can thrive and contribute meaningfully.