Floor Manager

Naylor's Equestrian Llp; Leicester; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Exclusive Colleague Bike Discount

Discounted Gym membership

Personal development opportunities

Access to Apprenticeships

Job summary

Naylor's Equestrian Llp is hiring a Floor Manager to elevate the JD Sports experience in Leicester. You will support daily operations and lead a motivated team on the shop floor.

Your role involves delivering high customer service standards, driving commercial performance, and maintaining store excellence. We seek a confident leader with prior retail experience and strong communication skills, eager to inspire their team in a fast-paced environment.

Benefits include a holiday allowance, staff discounts, and personal development opportunities.

Qualifications

• Previous supervisory experience in a fast-paced retail or customer-facing environment.
• Strong communication and leadership skills.
• Excellent attention to detail with the ability to uphold high operational and visual standards.

Responsibilities

• Deliver outstanding JD service standards to every customer.
• Drive commercial performance through effective shop-floor execution.
• Lead and develop colleagues to maintain high performance.

Skills

Supervisory experience

Communication skills

Leadership skills

Attention to detail

Commercial awareness

Job description

At JD Sports, we don’t just keep up with the game — we elevate it. As a Floor Manager, you’ll play a key role in delivering the JD experience, supporting the smooth running of the shop floor and ensuring every customer walks away feeling valued.

In this role, you’ll support daily operations, lead by example on the sales floor, and help develop a confident, motivated team. You’ll bring energy, organisation, and a passion for great service, making sure the store looks sharp, runs efficiently, and reflects the standards JD is known for.

If you’re ready to grow your retail career, take ownership of the shop floor, and inspire your team in a fast‑paced environment, this is your opportunity to make an impact and step confidently into management.

Role Overview

As a Floor Manager at JD Sports, you play a key role in driving strong shop‑floor performance and delivering the JD service our customers expect. You lead by example — supporting your team, keeping standards high, and ensuring the floor runs smoothly every shift. Working closely with the management team, you help drive sales, boost customer engagement, and maintain a clean, organised, and high‑performing store environment. This role requires confident, hands‑on leadership, strong commercial awareness, and the ability to motivate your team to deliver their best.

Key Responsibilities

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.

Skills & Experience Required

• Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Desirable Attributes

• Passionate about the JD brand, retail trends, and delivering a standout customer experience.
• Energetic, hands‑on leader who thrives in a busy and dynamic environment.
• Confident problem solver with strong customer‑resolution skills.
• Interest or experience in visual merchandising, product presentation, or brand standards.

What We Offer

We are proud to be an equal‑opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully. As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications