Floor Manager

Naylor's Equestrian Llp; Reading; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday allowance

Staff discount

Bike discount

Gym membership

Personal development opportunities

Apprenticeships and qualifications

Job summary

JD Group is seeking a Floor Manager to lead shop-floor operations, drive sales, and deliver the JD service standard. You’ll mentor a frontline team, maintain high visual and operational standards, and partner with store leadership to achieve targets.

You’ll bring hands-on leadership, strong communication, and a customer‑centric mindset to a fast-paced retail environment, ensuring every shift runs smoothly and the store reflects JD’s brand excellence.

Qualifications

• Previous supervisory experience in a fast-paced retail or customer-facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Responsibilities

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop-floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day-to-day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop-floor environment.

Skills

Supervisory experience

Leadership

Communication

Attention to detail

Commercial awareness

Job description

This is JD. Born in 1981. Built for Now.At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.

We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.

This is your moment.

This is JD.

Are you in?

At JD Sports, we don’t just keep up with the game — we elevate it. As a Floor Manager, you’ll play a key role in delivering the JD experience, supporting the smooth running of the shop floor and ensuring every customer walks away feeling valued.

In this role, you’ll support daily operations, lead by example on the sales floor, and help develop a confident, motivated team. You’ll bring energy, organisation, and a passion for great service, making sure the store looks sharp, runs efficiently, and reflects the standards JD is known for.

If you’re ready to grow your retail career, take ownership of the shop floor, and inspire your team in a fast-paced environment, this is your opportunity to make an impact and step confidently into management.

Role Overview

As a Floor Manager at JD Sports, you play a key role in driving strong shop‑floor performance and delivering the JD service our customers expect. You lead by example — supporting your team, keeping standards high, and ensuring the floor runs smoothly every shift. Working closely with the management team, you help drive sales, boost customer engagement, and maintain a clean, organised, and high-performing store environment. This role requires confident, hands‑on leadership, strong commercial awareness, and the ability to motivate your team to deliver their best.

Key Responsibilities

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.

Skills & Experience Required

• Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Desirable Attributes

• Passionate about the JD brand, retail trends, and delivering a standout customer experience.
• Energetic, hands‑on leader who thrives in a busy and dynamic environment.
• Confident problem solver with strong customer‑resolution skills.
• Interest or experience in visual merchandising, product presentation, or brand standards.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully. As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.

Benefits

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

About JD Group

Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni‑channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets. Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility. Our vision is to become the world’s most trusted and dynamic omni‑channel retailer in the sports and outdoor industry. We welcome individuals from all backgrounds to join us in shaping this future. If you're passionate about contributing to an inclusive, people‑first, and customer‑centric organisation and are motivated by continuous growth and operational excellence, we’d love to hear from you.