Floor Manager

Naylor's Equestrian Llp; Llantrisant; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Exclusive Colleague Bike Discount scheme

Discounted Gym membership

Personal development opportunities

Access to Apprenticeships

Job summary

Naylor's Equestrian Llp in Llantrisant is seeking a Floor Manager to ensure excellent customer service and efficient store operations. In this role, you’ll lead by example, support a motivated team, and maintain high retail standards.

The ideal candidate has supervisory experience in retail, excellent communication skills, and a passion for customer service. We offer personal development opportunities and various employee discounts.

Qualifications

• Previous supervisory experience in a fast-paced retail or customer-facing environment.
• Proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational standards.

Responsibilities

• Deliver outstanding JD service standards to customers.
• Drive commercial performance through effective shop-floor execution.
• Lead and develop colleagues to maintain high performance.
• Support day-to-day store operations including cash handling.

Skills

Supervisory experience in retail

Strong communication skills

Leadership skills

Attention to detail

Commercial awareness

Job description

As a Floor Manager at JD Sports, you will play a key role in delivering the JD experience, supporting the smooth running of the shop floor, and ensuring every customer walks away feeling valued.

Role Overview

In this role you will support daily operations, lead by example on the sales floor, and help develop a confident, motivated team. You will bring energy, organisation, and a passion for great service, making sure the store looks sharp, runs efficiently, and reflects the standards JD is known for.

Key Responsibilities

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.

Skills & Experience Required

• Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Desirable Attributes

• Passionate about the JD brand, retail trends, and delivering a standout customer experience.
• Energic, hands‑on leader who thrives in a busy and dynamic environment.
• Confident problem solver with strong customer‑resolution skills.
• Interest or experience in visual merchandising, product presentation, or brand standards.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications