Floor Manager

Frasers Group; Newcastle upon Tyne; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a driven Floor Manager to join their Newcastle team. This role involves providing an exceptional luxury selling experience, achieving sales objectives, and leading a dedicated team. With a focus on personal grooming and product knowledge, you will engage with clients and maintain high standards in store presentation. The company offers a competitive salary, generous holiday, and a range of discounts and bonuses, making this an exciting opportunity for individuals passionate about fashion retail and customer service.

Benefits

28 days holiday including bank holidays

20% Staff Discount

50% in-store uniform discount

Weekly/Monthly & Quarterly Commercial Bonuses

Long Service awards

Cycle to work scheme

Discounted Gym membership

Fantastic progression and development opportunities

Qualifications

• Experience in a fashion retail store is essential.
• At least 2 years experience in a supervisory or management role.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and achieve individual and team objectives.

Skills

Customer Service

Sales Skills

Product Knowledge

Team Leadership

Communication Skills

Job description

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Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are lookingfor a driven Floor Manager to join the team in Newcastle.

Job Description

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Maintain high standards of visual presentation in stores by making sure displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the sales team
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures

Qualifications

The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Candidate Profile.

• Experience in a fashion retail store is essential
• At least 2 years experience in a supervisory or management role
• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

The Rewards:

• Basic rate salary £32,722
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Cycle to work scheme
• Discounted Gym membership
• Fantastic progression and development opportunities