Floor Manager

FLANNELS; Newcastle upon Tyne; On-site; GBP 33,000; Full time

Job summary

An established industry player in luxury fashion is seeking a driven Floor Manager to enhance the customer experience in Newcastle. This role involves providing exceptional service, achieving sales targets, and maintaining high standards of presentation. The ideal candidate will have a passion for fashion, strong leadership skills, and a commitment to customer loyalty. Join a dynamic team that values personal development and offers various rewards, including competitive salary and generous staff discounts. If you thrive in a fast-paced environment and are ready to lead, this opportunity is perfect for you.

Benefits

28 days holiday including bank holidays

20% staff discount

50% in-store uniform discount

Weekly, monthly, and quarterly bonuses

Commission-based bonuses

Long service awards

Cycle-to-work scheme

Discounted gym membership

Opportunities for progression

Qualifications

• Experience in fashion retail is essential.
• Minimum of 2 years in a supervisory or management role.

Responsibilities

• Provide luxury selling experience and excellent product knowledge.
• Drive and achieve sales results and KPIs.

Skills

Customer Service

Sales Management

Product Knowledge

Team Leadership

Communication Skills

Job description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Whether through our stores or website, we ensure an elegant simplicity that highlights the brands we represent.

Finding the fearless.

To stay ambitious, we are looking for a driven Floor Manager to join the team in Newcastle. The responsibilities include:

1. Providing a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
2. Driving and achieving individual and team objectives, being accountable for sales results and KPIs.
3. Being passionate about the industry and trends.
4. Developing and maintaining product knowledge through brand and store information, education materials, and training.
5. Engaging proactively with clients to develop customer loyalty.
6. Contacting clients with information on new ranges, products, and in-store events.
7. Maintaining high standards of visual presentation in stores.
8. Ensuring personal grooming adheres to company policies.
9. Supporting stock counts and operational duties.
10. Promoting the brand positively and supporting store management.
11. Building strong relationships with brand representatives.
12. Participating as a team player to meet store objectives.
13. Ensuring compliance with policies and procedures.

The Rewards:

• Basic salary of £32,722
• 28 days holiday including bank holidays
• 20% staff discount across all Frasers Group stores
• 50% in-store uniform discount
• Weekly, monthly, and quarterly bonuses
• Commission-based bonuses on various products
• Long service awards
• Cycle-to-work scheme
• Discounted gym membership
• Opportunities for progression and development

The Person:

All applicants must demonstrate the ability to provide inspirational, authentic, and personalized customer service. The role requires working retail hours including days, nights, weekends, and special events in a fast-paced environment.

Candidate Profile:

• Experience in fashion retail is essential.
• Minimum of 2 years in a supervisory or management role.
• High energy, confident, assertive, and personable.
• Positive, enthusiastic, and proactive attitude.
• Excellent communication skills.
• Self-motivated to learn and upskill.
• Resilient and resourceful.
• A natural leader and coach.