Floor Manager

Lacoste; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lacoste is seeking a dynamic retail leader to inspire a team of Sales Consultants while ensuring operational excellence and a vibrant store atmosphere. The successful candidate will have a strong background in retail leadership, particularly in the fashion sector, and a commitment to delivering exceptional customer experiences. With competitive commissions and generous employee benefits, this role offers a fantastic opportunity to join a globally recognized brand.

Benefits

Competitive Commissions Scheme

28 days annual leave

Up to 65% off products

Employee Assistance Programme

Uniform Allowance

Qualifications

• Proven leadership experience in a retail environment, preferably in Fashion or Luxury.
• Strong ability to inspire, coach, and motivate a team.
• Excellent communication skills focused on customer engagement.

Responsibilities

• Inspire and engage Sales Consultants, drive daily objectives.
• Oversee cash handling, till operations, and stock replenishment.
• Provide personalized service and handle customer queries.

Skills

Leadership

Communication

Customer Engagement

Sales Techniques

Job description

About Us

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign.

An iconic French brand present in nearly 100 countries, Lacoste stands out for its unique know-how in each of its areas of expertise, from garment factory to omnichannel distribution.

At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments.

Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences.

Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant, Tecnifibre and The Kooples (https://mf-brands.com/).

Responsibilities

• Team Leadership: Inspire and engage Sales Consultants, drive daily objectives, and maintain a vibrant store atmosphere.
• Operations: Oversee cash handling, till operations, stock replenishment, and store standards.
• Customer Experience: Share Lacoste’s brand story, provide personalized service, and handle customer queries with confidence.
• Sales Growth: Apply Lacoste’s selling techniques and monitor KPIs to achieve targets.
  
  

Reward And Benefits

• Competitive Commissions Scheme
• 28 days annual leave entitlement inclusive of bank holidays
• Up to 65% off Lacoste products
• Employee Assistance Programme
• Uniform Allowance
  
  

A Successful Candidate Will Have

• Proven leadership experience in a retail environment, preferably within Fashion or Luxury sectors.
• Strong ability to inspire, coach, and motivate a team.
• Excellent communication skills, with a focus on customer engagement and satisfaction.
• The ability to maintain A results-driven mindset, with the ability to meet and exceed sales targets.
• Committed to apply LACOSTE’S values (Play by Daring, Play with Elegance, Play as one Team, Play with Tenacity)
• The ability to maintain high store standards and create a positive, energetic atmosphere.